Solved No Internet After MalWarebytes Anti-Malware

[Miguel1586]

Operating System: Windows 10
Are you using a 32-bit or 64-bit operating system?: 64-bit (x64)
Infection date and initial symptoms: 9/12/2015, I used Malwarebytes to remove some files and it automatically restarted my computer afterwards. Once I logged back into my computer I could not access the internet on any browser (chrome/firefox).
Current issues and symptoms:
No internet after running Malwarebytes Anti-Malware to clean the detected threats.
Steps taken in order to remove the infection:

I ran Malwarebytes Anti-Malware, it detected 4 threats, cleaned and restarted.
This is when my internet stopped working.
I tried ticking and unticking IPv4 and IPv6 internet protocols in my ethernet properties.
I made sure that IP and Domain was automatically generated (i.e. No static IP address etc)
Then I ran FRST x64, and both logs are attached.
I ran AdwCleaner, and attached its log.
What scan logs have you uploaded to this post?:
FRST.txt, and Addition.txt
AdwCleaner[S1].txt

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Miguel1586]

I am unaware of any P2P or illegal softwares on my computer, but if there are any I'd appreciate any help to remove them.

Unfortunately, I used the fixlist that you replied suggested on the thread I first commented on, but erected to the other member, unfortunately I didn't realise that it was not directed to me until after I had already used it. And now when I implemented the correct fixlist it has taken a while (more than an hour). After a while I tried clicking on a file, which immediately proceeded to have a spinning wheel as a mouse curser whenever I moused over windows explorer window, as well as the FRST program freezing, this was followed by my entire computer freezing so that the only thing I could do was restart my computer. After I restarted my computer a fixlog was generated and I have attached it to this post. After the restart from the crash I have not tried to re-fix with FRST. Just out of curiosity I tried going to a website on chrome and it appears that I can access the internet, HAZAAAR! But as you said, the absence of symptoms does not necessarily mean that the problem is completely fixed.

I have added the fixlog that was generated from (wrong) fixlist I initially used.
I have also attached the fixlog for the correct fixlist.

 

[TwinHeadedEagle]

Your PC is clean. If everything is fine currently, then you're fixed

 

[Miguel1586]

Awesome! Thank you so much!