Solved No Internet Connection After Running Malwarebytes

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CMBACH

New Member
Thread author
May 6, 2015
8
I ran Malwarebytes on my father-in-law's laptop this morning and quarantined 96 potential non-malware threats. Internet connection was lost after reboot following Malwarebytes scan and quarantine. I am also receiving constant pop up boxes indicating Bad Image for multiple .exe files related to the file path C:\Windows\system32\ColorMedia.dll. I have attached a screen shot of one of the pop up boxes plus the Malwarebytes scan log from this morning.
 

Attachments

  • FRST.txt
    52 KB · Views: 25
  • Addition.txt
    35.1 KB · Views: 17
  • AdwCleaner[S1].txt
    7.2 KB · Views: 31
  • aswMBR.txt
    1.6 KB · Views: 15
  • screen_shot.jpg
    screen_shot.jpg
    186.6 KB · Views: 38
  • malwarebytes_scan_log.txt
    14.4 KB · Views: 69

CMBACH

New Member
Thread author
May 6, 2015
8
Sorry about that. Please let me know if these are the correct files.
 

Attachments

  • FRST.txt
    52 KB · Views: 29
  • Addition.txt
    35.1 KB · Views: 23

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Yes, there is a lot of malware. Let's try with this:


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    4.2 KB · Views: 35

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
This is one nasty malware. We need to work outside Windows to remove it:


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Plug the flashdrive into the infected PC.
  • Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  • Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
  • In the Choose Recovery Tool menu select Command Prompt.
  • You will see a big black window with a blinking cursor (command prompt).



    notepad.png
    Access the notepad and identify your USB drive

    In the Command Prompt please type in:
    Code:
    notepad
    and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.



    FRST.gif
    Scan with Farbar Recovery Scan Tool

    Once back in the command prompt window, please do the following:
  • Type in e:\frst64.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

    Transfer it to your clean machine and include it in your next reply.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.


>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...
 

Attachments

  • fixlist.txt
    372 bytes · Views: 20

CMBACH

New Member
Thread author
May 6, 2015
8
Here is Fixlog.txt file. I booted Windows normally. No Internet and pop up boxes continue with same message.
 

Attachments

  • Fixlog.txt
    932 bytes · Views: 15

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
We're on the good way to fix your issue:


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    4.2 KB · Views: 29

CMBACH

New Member
Thread author
May 6, 2015
8
Here is Fixlog.txt file. Internet connection has been restored upon reboot with no pop up boxes.
 

Attachments

  • Fixlog.txt
    11.5 KB · Views: 23

CMBACH

New Member
Thread author
May 6, 2015
8
Everything seems to be working normally now. Is it okay if I delete the .txt files from the desktop?
 
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