Advice Request Norton cannot connect to server - can anyone solve this problem?

[Islam Gamal]

i installed norton today but while activating it , a problem occuered. the problem in the screenshot.
i tried some solutions (uninstall and reinstall- changing the default browser)
i am sorry for my english.

 

[bjm_]

Chat with Official Norton Support
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Norton Services
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try changing your default browser

 

[ForgottenSeer 58943]

i installed norton today but while activating it , a problem occuered. the problem in the screenshot.
i tried some solutions (uninstall and reinstall- changing the default browser)
i am sorry for my english.

This is a troublesome, long term problem with Norton. It dates back at least 5 years with zero fixes from them. I had support on for one hour to fix it and failed, then escalated it to tier 2 who spent 1.5 hours trying to fix it. I even re-created a new profile and showed them the problem still happened. The sad part is - they don't know what causes it. Sometimes they say it's a DNS issue. Sometimes they say IE has to be removed and reinstalled. Sometimes they reset network settings or disable network drivers, reboot, re-enable drivers.

It's a stupid problem that makes me absolutely detest the bugs in the consumer version of Norton, and why I think SEPC is better (which doesn't have this bug, among others)

 

[Islam Gamal]

This is a troublesome, long term problem with Norton. It dates back at least 5 years with zero fixes from them. I had support on for one hour to fix it and failed, then escalated it to tier 2 who spent 1.5 hours trying to fix it. I even re-created a new profile and showed them the problem still happened. The sad part is - they don't know what causes it. Sometimes they say it's a DNS issue. Sometimes they say IE has to be removed and reinstalled. Sometimes they reset network settings or disable network drivers, reboot, re-enable drivers.

It's a stupid problem that makes me absolutely detest the bugs in the consumer version of Norton, and why I think SEPC is better (which doesn't have this bug, among others)

thanks man for the explanation. i hate that.

 

[ForgottenSeer 58943]

BTW, after 3 hours they fixed my issue with it, this was a year or two ago... They did so much to try and fix it they don't even know what fixed it. After they were done I wiped the machine to remove their remote access crap and undo their changes, and the problem came back on the fresh format so I requested a refund, got it, and moved on from Norton for good.

Sorry it's not a happy ending for you.

 

[Islam Gamal]

BTW, after 3 hours they fixed my issue with it, this was a year or two ago... They did so much to try and fix it they don't even know what fixed it. After they were done I wiped the machine to remove their remote access crap and undo their changes, and the problem came back on the fresh format so I requested a refund, got it, and moved on from Norton for good.

Sorry it's not a happy ending for you.

i appreciate your help. thanks bro.
i will use another product.

 

[RoboMan]

Mind answering this questions?

• Do you have your timezone and hour/date set correctly?
• Which version and build of Windows 10 are you using?
• All patches up to date?
• Default DNS?
• No VPN or proxy enabled?
• Windows Firewall or 3rd party?
• Windows arquitecture? Downloaded for the correct arquitecture?

1. Disable Zemana Anti Logger and MalwareBytes real-time protection if enabled
2. Disable Windscribe VPN if active
3. Reset DNS to default

 

[Islam Gamal]

Mind answering this questions?

• Do you have your timezone and hour/date set correctly?
• Which version and build of Windows 10 are you using?
• All patches up to date?
• Default DNS?
• No VPN or proxy enabled?
• Windows Firewall or 3rd party?
• Windows arquitecture? Downloaded for the correct arquitecture?

1. Disable Zemana Anti Logger and MalwareBytes real-time protection if enabled
2. Disable Windscribe VPN if active
3. Reset DNS to default

1- yes
2-the latest version
3-yes
4-yes
5-yes
6-windows firewall
7-i am sorry. i cannot understand it
thanks, i appreciate your effort but the support cannot solve the problem.

 

[Ink]

7-i am sorry. i cannot understand it

OS architecture is either 32-bit or 64-bit.

Could have been something blocking the connection, as some Windows 10 Anti-Spy tools or VPNs may conflict with Norton. Have you uninstalled Norton Security?

 

[Islam Gamal]

OS architecture is either 32-bit or 64-bit.

Could have been something blocking the connection, as some Windows 10 Anti-Spy tools or VPNs may conflict with Norton. Have you uninstalled Norton Security?

yes, i uninstalled it. i appreciate your help.

 

[Ink]

Solution not found.

Thread Closed due to OP uninstalling Norton Security before a solution was found.