- Jan 25, 2018
- 155
Please provide comments and solutions that are helpful to the author of this topic.
i installed norton today but while activating it , a problem occuered. the problem in the screenshot.
i tried some solutions (uninstall and reinstall- changing the default browser)
i am sorry for my english.
thanks man for the explanation. i hate that.This is a troublesome, long term problem with Norton. It dates back at least 5 years with zero fixes from them. I had support on for one hour to fix it and failed, then escalated it to tier 2 who spent 1.5 hours trying to fix it. I even re-created a new profile and showed them the problem still happened. The sad part is - they don't know what causes it. Sometimes they say it's a DNS issue. Sometimes they say IE has to be removed and reinstalled. Sometimes they reset network settings or disable network drivers, reboot, re-enable drivers.
It's a stupid problem that makes me absolutely detest the bugs in the consumer version of Norton, and why I think SEPC is better (which doesn't have this bug, among others)
i appreciate your help. thanks bro.BTW, after 3 hours they fixed my issue with it, this was a year or two ago... They did so much to try and fix it they don't even know what fixed it. After they were done I wiped the machine to remove their remote access crap and undo their changes, and the problem came back on the fresh format so I requested a refund, got it, and moved on from Norton for good.
Sorry it's not a happy ending for you.
1- yesMind answering this questions?
- Do you have your timezone and hour/date set correctly?
- Which version and build of Windows 10 are you using?
- All patches up to date?
- Default DNS?
- No VPN or proxy enabled?
- Windows Firewall or 3rd party?
- Windows arquitecture? Downloaded for the correct arquitecture?
- Disable Zemana Anti Logger and MalwareBytes real-time protection if enabled
- Disable Windscribe VPN if active
- Reset DNS to default
OS architecture is either 32-bit or 64-bit.7-i am sorry. i cannot understand it
yes, i uninstalled it. i appreciate your help.OS architecture is either 32-bit or 64-bit.
Could have been something blocking the connection, as some Windows 10 Anti-Spy tools or VPNs may conflict with Norton. Have you uninstalled Norton Security?