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Norton
Norton Cloud Protection not working?
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<blockquote data-quote="Andrew3000" data-source="post: 917394" data-attributes="member: 49543"><p>Hello,</p><p>I'm doing this post because I'm trying to figure out whether Norton's cloud protection works or not.</p><p>Let's take two files as an example: </p><p></p><p>[URL unfurl="true"]https://www.virustotal.com/gui/file/15c284bf53437e64afdbfd791edbe51957edf04c58043d4cd93ffd2e06f6836e/detection[/URL]</p><p></p><p>[URL unfurl="true"]https://www.virustotal.com/gui/file/83f781f04cfd92408b77929639f440beab51108191121d997e68388939eeca2d/detection[/URL]</p><p></p><p>Both are marked "Trojan.Gen.NPE". When right-clicking to scan, neither file are caught.</p><p>Now, I tried to contact the support (live chat + remote assistant) even so to test their support capability (forget it, the guy thought there were problems with Norton's cloud backup). When he realized he didn't know how to solve it he closed the discussion and disappeared without saying anything and solve the problem. </p><p></p><p>In attachment two images: </p><p>1) It shows that the malware "27be024154b7dc635dc635d75b8251d9bb4a6" is actually already known on Norton's cloud.</p><p>2) It shows that neither of the two files is taken</p><p>3) I avoid publishing the support log :^)</p><p></p><p>[SPOILER="Click to see images"]</p><p>[ATTACH=full]250468[/ATTACH][ATTACH=full]250467[/ATTACH]</p><p>[/SPOILER]</p><p></p><p>[SPOILER="Scan log"]</p><p>Statistiche scansione:</p><p> Inizio scansione:</p><p> Locale: 06/12/2020 15:11</p><p> UTC: 06/12/2020 14:11</p><p> Ora scansione: 0 secondi</p><p> Destinazioni scansioni: C:\Users\andre\Desktop\MALWARE TEST\AWB 8912230030.jar, C:\Users\andre\Desktop\MALWARE TEST\aa3d9e85c05f55a26f5e536d0330f35e4fb26d415d10933b4725de1d99eb1463.vbs</p><p> Totali:</p><p> Totale elementi sottoposti a scansione: 2</p><p> - File e directory: 2</p><p> - Voci del Registro di sistema: 0</p><p> - Processi ed elementi di avvio: 0</p><p> - Elementi di rete e browser: 0</p><p> - Altro: 0</p><p> - File attendibili: 0</p><p> - File ignorati: 2</p><p></p><p> Totale rischi per la sicurezza rilevati: 0</p><p> Totale elementi risolti: 0</p><p> Totale elementi che richiedono attenzione: 0</p><p></p><p>Minacce risolte:</p><p>Non è stato eliminato alcun rischio</p><p></p><p>Minacce non risolte:</p><p>Nessun rischio irrisolto</p><p>[/SPOILER]</p></blockquote><p></p>
[QUOTE="Andrew3000, post: 917394, member: 49543"] Hello, I'm doing this post because I'm trying to figure out whether Norton's cloud protection works or not. Let's take two files as an example: [URL unfurl="true"]https://www.virustotal.com/gui/file/15c284bf53437e64afdbfd791edbe51957edf04c58043d4cd93ffd2e06f6836e/detection[/URL] [URL unfurl="true"]https://www.virustotal.com/gui/file/83f781f04cfd92408b77929639f440beab51108191121d997e68388939eeca2d/detection[/URL] Both are marked "Trojan.Gen.NPE". When right-clicking to scan, neither file are caught. Now, I tried to contact the support (live chat + remote assistant) even so to test their support capability (forget it, the guy thought there were problems with Norton's cloud backup). When he realized he didn't know how to solve it he closed the discussion and disappeared without saying anything and solve the problem. In attachment two images: 1) It shows that the malware "27be024154b7dc635dc635d75b8251d9bb4a6" is actually already known on Norton's cloud. 2) It shows that neither of the two files is taken 3) I avoid publishing the support log :^) [SPOILER="Click to see images"] [ATTACH type="full"]250468[/ATTACH][ATTACH type="full"]250467[/ATTACH] [/SPOILER] [SPOILER="Scan log"] Statistiche scansione: Inizio scansione: Locale: 06/12/2020 15:11 UTC: 06/12/2020 14:11 Ora scansione: 0 secondi Destinazioni scansioni: C:\Users\andre\Desktop\MALWARE TEST\AWB 8912230030.jar, C:\Users\andre\Desktop\MALWARE TEST\aa3d9e85c05f55a26f5e536d0330f35e4fb26d415d10933b4725de1d99eb1463.vbs Totali: Totale elementi sottoposti a scansione: 2 - File e directory: 2 - Voci del Registro di sistema: 0 - Processi ed elementi di avvio: 0 - Elementi di rete e browser: 0 - Altro: 0 - File attendibili: 0 - File ignorati: 2 Totale rischi per la sicurezza rilevati: 0 Totale elementi risolti: 0 Totale elementi che richiedono attenzione: 0 Minacce risolte: Non è stato eliminato alcun rischio Minacce non risolte: Nessun rischio irrisolto [/SPOILER] [/QUOTE]
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