Advice Request Norton Password Manager vault missing after iPhone upgrade

[Cleo]

Just a heads up.
I had my passwords in Norton Password manger on my iPhone.
I bought a new iPhone and added the Norton Password app and logged in to my Norton account.
It asked me to add a Vault password, which I did.
I then noticed on my original device it has overwritten my old vault with a new empty vault.
MUDAFAKAS !

 

[Trident]

Just a heads up.
I had my passwords in Norton Password manger on my iPhone.
I bought a new iPhone and added the Norton Password app and logged in to my Norton account.
It asked me to add a Vault password, which I did.
I then noticed on my original device it has overwritten my old vault with a new empty vault.
MUDAFAKAS !

Are able to see the passwords online, at your Norton account?
my.norton.com

 

[Shadowra]

Try to check if Norton hasn't backed it up on your Norton account :/

 

[Brahman]

Just a heads up.
I had my passwords in Norton Password manger on my iPhone.
I bought a new iPhone and added the Norton Password app and logged in to my Norton account.
It asked me to add a Vault password, which I did.
I then noticed on my original device it has overwritten my old vault with a new empty vault.
MUDAFAKAS !

Never put all your eggs in one basket. Make a copy with bitwarden.

 

[Trident]

Try to check if Norton hasn't backed it up on your Norton account :/

It always does… Norton Password Manager is cloud-based.

 

[Cleo]

Are able to see the passwords online, at your Norton account?
my.norton.com

No. Only the new empty vault.

 

[Trident]

No. Only the new empty vault.

It seems to be an ongoing issue.

Norton Password Manager - Vault is now empty!

I hated the change to Norton Password Manager. I should not have switched. Norton has lost all my logins and notes. My vault it totally empty. Yes I am using the same account, signing in with my mybt account. All data is lost. This is so unbelievably inconvenient! I use the notes to store AWS...

community.bt.com

Maybe try logging out and back in again, like they mentioned in the post… other than that, you can try contacting support (not too sure it will be helpful but try).

 

[Digmor Crusher]

This is why I have all my passwords on paper hidden in a safe. My motto is that all software will eventually fail so be prepared for when it does.

 

[piquiteco]

No. Only the new empty vault.

Are you logging into your Norton account and using the extension in the browser?

 

[Cleo]

Are you logging into your Norton account and using the extension in the browser?

Norton account.

 

[piquiteco]

Norton account.

Ok, you tried to log in using the official Norton Password Manager extension? Norton Password Manager

 

[piquiteco]

@Cleo I accessed my Norton Password Manager account that I had and created a long time ago for me to test, but I didn't remember my master password anymore, I kept digging through my stuff and found the password written down, to my surprise I was able to log in and I have 2 saved accounts and it appeared for me, if it doesn't work for you, I believe you will have to contact norton support.

 

[piquiteco]

@Cleo Try logging in through the official Norton Password Manager extension then go to settings-> Mobile unlock and click enable then you go back into the extension and click synchronize vault, now check your credentials appear.

Spoiler

 

[Cleo]

@Cleo Try logging in through the official Norton Password Manager extension then go to settings-> Mobile unlock and click enable then you go back into the extension and click synchronize vault, now check your credentials ap

Nothing. I'm not confident of any recovery as it kicked me off my old iPhone app with a message saying the vault password was changed. I now log in to the old iPhone app with the vault password it got me to make up for the new install.

 

[piquiteco]

Nothing. I'm not confident of any recovery as it kicked me off my old iPhone app with a message saying the vault password was changed. I now log in to the old iPhone app with the vault password it got me to make up for the new install.

OK, I get it but do your credentials now load for you in Norton Password Manager? or do they stay empty? So it shows like this, without any account? see in the spoiler image

Spoiler

 

[Cleo]

OK, I get it but do your credentials now load for you in Norton Password Manager? or do they stay empty?

No its empty.

 

[piquiteco]

No its empty.

Oh dear, how frustrating. And you just had all your accounts saved from Norton Password Manager? You don't remember if you exported data from your vault ever?

 

[Cleo]

Norton claim there is some kind is popup during install of the app where it asks if you want to create a new vault and that I must have selected it. Can anyone please confirm if this is real or bullshit? I just deleted and reinstalled with no such popup.

 

[BigWrench]

Cleo....What about your iPhone backup? Maybe if you went to the last backup before purchasing your new phone, everything would still be there.

 

[piquiteco]

@Cleo I'll let someone help you, because I just used Norton Password Manager on my laptop although I have it installed also on my smartphone I did not get to use it, it was not to delete out of nowhere, because when you are going to delete a safe or even create a new one before deleting the old safe, it gives a warning discreetly, if the NPM did not issue this warning, something bug may have occurred at the time, or you follow the recommendation of @BigWrench pulling the backup on the new iphone.