Get help removing adware, malware, spyware, ransomware, trojans, and viruses from Windows PCs. Follow the instructions in the pinned topics first. For security purposes, only authorized members may respond to requests for assistance.
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Ransomware is malware that locks your computer and mobile devices or encrypts your electronic files. When this happens, you can’t get to the data unless you pay a ransom. However this is not guaranteed and you should never pay!