Troubleshoot OS Screen C: drive inconsistency and FF issue

[Zexx]

I should also probably add that this may have something to do with my university;

Due to the start of a new semester, the WiFi service is messed up- so I took steps to "restart" or "reinstall" the university WiFi. Namely, they had a file which I downloaded for Windows 7 specifically to make the setup automatic.

 

[Zexx]

I would now also like t mention two additional things:

1) My laptop does randomly shutdown from time to time (and we tried to solve this on MalwareTips a yer or so ago- with some success [thank you])

2) However, recently, it just shut down and turned into a blue screen with a bunch of text, saying either to restart or to contact someone to check it- and it was related to the C: drive again.

(Sorry, but I didn't see the edit button for my first post -.-')

 

[LabZero]

To figure out what caused the BSOD, you should install BlueScreenView and then post here the report so someone will try to help you.

PS: If your antivirus detects BSV as malware, it is a false positive, so disable it temporarily.

Blue screen of death (STOP error) information in dump files.

 

[Zexx]

So you want me to shown screenshots of the .dmp stuff?

 

[Deleted Member 333v73x]

So you want me to shown screenshots of the .dmp stuff?

That is what is wanted.

 

[Deleted Member 333v73x]

Give this a try

Any applications I tell you to use (if any) are 100% safe - by following my instructions, it it completely at your own risk!

1.) Download CCleaner from this link which is the official website: http://download.piriform.com/ccsetup513.exe
2.) Run CCleaner:
Press the

button and let it analyse your PC.
After it has analysed your PC press the

button and let it finish.

3.) Restart your PC and see if it works now.

If the above didn't work then try this:

1.) Run CCleaner:

Press the

button on the left side of CCleaner.

Now click the

button.

Make sure you backup changes to the registry in the case of any problems.

After it has scanned for issues, click the

button and backup your registry. It is highly recommended that you go through the registry keys It has found manually to see if you need them.

2.) Open the start menu and search %temp% delete any thumbnails there.

3.) Empty the recycle bin.

4.) Restart your computer.

Please tell me the situation

Hope this helps.

 

[DracusNarcrym]

A simpler but more indirect approach to this issue, instead of using BlueScreenView by yourself and posting the logs, would be to navigate to C:\Windows\Minidump and pack the most recent .dmp files you find in that directory in a .zip archive, and lastly upload that .zip file here as an attachment.

This way, other members here will be able to take a look at the minidumps and attempt to suggest an overall more accurate diagnosis as to what may have caused the BSODs.

 

[Zexx]

So I saved the BSOD in a notepad file, and there's two major problems;

1) The latest crash it reports is in 2014,

and 2) The ONLY BSOD crash I have EVER had on this laptop (and this laptop is mine; no one else uses it) is the day before this forum was made. So uh.... wth?


_________________________________________________________________________Paste:

==================================================
Dump File : 100414-62915-01.dmp
Crash Time : 2014/10/03 22:38:49
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0750e060
Parameter 3 : fffff800`03c073d8
Parameter 4 : fffffa80`0fe5f010
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100414-62915-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,007,192
Dump File Time : 2014/10/04 10:26:58
==================================================

==================================================
Dump File : 081914-54647-01.dmp
Crash Time : 2014/08/19 21:07:49
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0750e9b0
Parameter 3 : fffff800`03c0d748
Parameter 4 : fffffa80`0d887280
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081914-54647-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,007,192
Dump File Time : 2014/08/19 22:06:54
==================================================

==================================================
Dump File : 071214-54303-01.dmp
Crash Time : 2014/07/12 2:30:49
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`07512060
Parameter 3 : fffff800`0440d748
Parameter 4 : fffffa80`072ef6a0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071214-54303-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,007,248
Dump File Time : 2014/07/12 7:52:41
==================================================

==================================================
Dump File : 122113-42167-01.dmp
Crash Time : 2013/12/20 22:44:37
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`071ac060
Parameter 3 : fffff800`04cd53d8
Parameter 4 : fffffa80`0b90f810
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122113-42167-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,006,840
Dump File Time : 2013/12/21 10:33:09
==================================================

 

[Zexx]

i will try out the other options by tomorrow or day after hopefully (I have some assignments that I have to work on -_-' ).

I also wanted to say that this laptop was *not* bought second hand. Furthermore, FF is awfully slow since the BSOD.

 

[Zexx]

And how do I backup a registry?

(I am an utter noob at all this! Though I don't want to be! )

 

[jamescv7]

@Zexx: If you will follow the post by @Tornado, CCleaner will notify you about backing up the registry, if you click the button 'fix selected issues' then a similar pop-up will show to you about suggesting to have a backup so click yes and a Save Program dialog will appear to save which directory or local drive you have.

 

[DracusNarcrym]

So I saved the BSOD in a notepad file, and there's two major problems;

1) The latest crash it reports is in 2014,

and 2) The ONLY BSOD crash I have EVER had on this laptop (and this laptop is mine; no one else uses it) is the day before this forum was made. So uh.... wth?


_________________________________________________________________________Paste:

==================================================
Dump File : 100414-62915-01.dmp
Crash Time : 2014/10/03 22:38:49
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0750e060
Parameter 3 : fffff800`03c073d8
Parameter 4 : fffffa80`0fe5f010
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100414-62915-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,007,192
Dump File Time : 2014/10/04 10:26:58
==================================================

==================================================
Dump File : 081914-54647-01.dmp
Crash Time : 2014/08/19 21:07:49
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0750e9b0
Parameter 3 : fffff800`03c0d748
Parameter 4 : fffffa80`0d887280
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081914-54647-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,007,192
Dump File Time : 2014/08/19 22:06:54
==================================================

==================================================
Dump File : 071214-54303-01.dmp
Crash Time : 2014/07/12 2:30:49
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`07512060
Parameter 3 : fffff800`0440d748
Parameter 4 : fffffa80`072ef6a0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071214-54303-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,007,248
Dump File Time : 2014/07/12 7:52:41
==================================================

==================================================
Dump File : 122113-42167-01.dmp
Crash Time : 2013/12/20 22:44:37
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`071ac060
Parameter 3 : fffff800`04cd53d8
Parameter 4 : fffffa80`0b90f810
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122113-42167-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 1,006,840
Dump File Time : 2013/12/21 10:33:09
==================================================

Minidumps all report driver failure.
This unfortunately can be caused by various issues:

• Corrupt system files: Open up a Command Prompt window as administrator and enter the sfc /scannow command, wait until it finishes, and once it's done, restart your system.
• Corrupt, missing, or out-of-date drivers: Open up Device Manager and scan for updates for any driver you can find. Check every entry and see if there is a yellow exclamation mark (warning) next to a device's name, and post the name of that device here.
• BIOS-related: I don't think we should examine this case yet, unless you tweaked the BIOS recently or if you did a BIOS update that might have gone wrong.

Perform the checks above in the order in which they are in the list.

Report any findings/results or any additional information back here.

 

[Deleted Member 333v73x]

Make sure you try my previous solution, if it still doesn't work try this @Zexx

Any applications I tell you to use (if any) are 100% safe - by following my instructions, it it completely at your own risk!

1.) Download Malwarebytes Anti-Malware Free from this link: Thank you for downloading Malwarebytes Anti-Malware
2.) Go through the installation, the default settings will do for now

3.) Run Malwarebytes Anti-Malware Free, a shortcut should be on your desktop which looks like this:

4.) If you get a pop-up windows from User Account Control click yes.
5.) This windows should open:

• Click
  
  and wait until it has finished.
• Click
  
  and then click:
  
• Now click
  
  and let it complete, attach the log in your next post please so I can help you more easily.

If you don't know or understand what to do, stop and ask

 

[Zexx]

So I did everything in the CC Cleaner and Malwarebytes post with the exception of the %temp% thing, as I was unsure as to whether that meant deleting *everything* in the Temp folder.

For the Malwarebyte Scan, there were only 3 PUPs:

______________________________________________________________________________________

Spoiler: Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 2016/01/12
Scan Time: 12:06
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.01.12.05
Rootkit Database: v2016.01.09.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: SMJ

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 439323
Time Elapsed: 5 hr, 18 min, 19 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Warn

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.OpenCandy, C:\Users\SMJ\AppData\Local\Temp\HYD8640.tmp.1452398725\HTA\install.1452398725.zip, Quarantined, [824337018a0fb3839dd8ac7ba55d53ad],
PUP.Optional.OpenCandy, C:\Users\SMJ\AppData\Local\Temp\HYD8640.tmp.1452398725\HTA\3rdparty\OCComSDK.dll, Quarantined, [daeb81b74f4ab482d4a1e54262a06c94],
PUP.Optional.OpenCandy, C:\Users\SMJ\AppData\Local\Temp\HYD8640.tmp.1452398725\HTA\3rdparty\OCSetupHlp.dll, Quarantined, [c10466d23663d264d393f4ce659f728e],

Physical Sectors: 0
(No malicious items detected)


(end)

__________________________________________________________________________

The issues remain. Firefox is slightly faster now, but nowhere near how it was when everything was normal.

Additionally, on Monday, the laptop unexpectedly randomly shut down (still unsure as to why thins happens- I thought I had figured it out last year, but guess not). When I brought it back up, there C: drive inconsistency message came up again. I cancelled it- and then there was a (new) message of the F: drive being inconsistent.

This occurred after I had done all steps and restarted as well.

The only thing that went awry from the CC was that certain patch files for a game that I play were gone. So I just did a full uninstall for that game and reinstalled it right now (within the last 20 mins).

Scratch that about FF being a little better; it's not.

 

[Deleted Member 333v73x]

@Zexx Good that those PUP's are off your system

Any applications I tell you to use (if any) are 100% safe - by following my instructions, it is completely at your own risk!

1.) Run AdwCleaner from this link: Thank you for downloading AdwCleaner - ToolsLib

2.) Click the scan button when it has run

3.) Click the clean button, it may need to restart your computer make sure you do.

4.) On the reboot a log will open, upload the text here so I can review it

Inform me of the situation

 

[Exterminator]

If you think your problem is malware related then please post your problem here Malware Removal Assistance
@TwinHeadedEagle is the expert authority on this and the use of malware removal tools should be used under the guidance of @TwinHeadedEagle only.
This is for the protection of all members as some removal tools are for advanced users and can cause more problems if not used correctly.

 

[Vasudev]

@Zexx: can you post some specs of your pc?

 

[Zexx]

@Tornado: Still need some time...

@exterminator20: I did place this in the Malware section, but someone moved it here. I am not entirely sure where a C: drive inconsistency thing should go (and also a F: drive inconsistency).

@Vasudev: Where would I go to see them? @_@

 

[Deleted Member 333v73x]

@Tornado: Still need some time...

@exterminator20: I did place this in the Malware section, but someone moved it here. I am not entirely sure where a C: drive inconsistency thing should go (and also a F: drive inconsistency).

@Vasudev: Where would I go to see them? @_@

You can download Speccy by Piriform - http://download.piriform.com/spsetup129.exe

 

[Zexx]

Okay, I'll do the Adw thing by tonight (midnight). I get the feeling that this is malware related- it's highly unlikely related to software.


The other thing is- IT GOT WORSE!

I was trying to wake it up for hibernation today, and then a black screen came up saying it couldn't wake up from hibernation and a reboot would be needed. So I hit enter.

Then another screen came and gave me a choice; either reboot, or retry... so I did retry. Thankfully then it came back up regularly.