Troubleshoot Photos app crashing on Windows 10 1909

[amirr]

Hi, I recently did a clean installation of 1909 64bit Pro.
Photos app crashing oftentimes.
I have ESET Internet Security.

It never happened before.
Photos app is my default photo viewer app.
Wondering Shutup10's app setting might cause this, but I doubt it.

My settings for Apps in Shutup10 are these below in this screenshot:

I forgot to mention that sometimes when I want to open an image, it crashes, then I close it, and then I open the same image, and it doesn't crash!

 

[Marko :)]

Photos app is the first app I uninstall after clean installation of Windows 10. ImageGlass is better alternative. It's free, open source and simple to use.

 

[CyberTech]

Forget that, try this https://www.tenforums.com/tutorials/14312-restore-windows-photo-viewer-windows-10-a.html and scroll down as you can see "Download" button click on that...

 

[ForgottenSeer 85179]

Photo app run always without problems for me. With 1909 as well as with 2004 now.
Revert your "privacy" settings and if that doesn't help, try disable Eset.

The photo app run as AppContainer so it's much safer then any other picture program listed here.

 

[SeriousHoax]

Another light and fast alternative:

IrfanView - Official Homepage - One of the Most Popular Viewers Worldwide

IrfanView ... one of the most popular viewers worldwide.

www.irfanview.com

 

[harlan4096]

I use XnView

 

[show-Zi]

This is a topic I hear a lot recently. Probably caused by an app update around late July. In my case, I reset the settings and the problem went away.

 

[amirr]

Photo app run always without problems for me. With 1909 as well as with 2004 now.
Revert your "privacy" settings and if that doesn't help, try disable Eset.

The photo app run as AppContainer so it's much safer then any other picture program listed here.

What about a paid app like Snagit, that has a photo editor/viewer?

 

[amirr]

This is a topic I hear a lot recently. Probably caused by an app update around late July. In my case, I reset the settings and the problem went away.

I did the reset, it worked, but the crash came back again. For now, I use my paid Snagit program.

 

[ForgottenSeer 85179]

What about a paid app like Snagit, that has a photo editor/viewer?

Never heard before but you can test if it's running as AppContainer.
If it's not available in Windows Store it doesn't use AppContainer security.

 

[amirr]

Never heard before but you can test if it's running as AppContainer.
If it's not available in Windows Store it doesn't use AppContainer security.

Snagit is a software made by TechSmith | Create high-quality images and videos for better communication

 

[amirr]

This is a topic I hear a lot recently. Probably caused by an app update around late July. In my case, I reset the settings and the problem went away.

Thank you so much for the info. I agree with you. I will wait for the next updates and see if its resolved or not.

 

[show-Zi]

Microsoft's Photos app isn't particularly good, but I like it because it's useful when I want to check the content a little.

 

[Tutman]

Photos app is the first app I uninstall after clean installation of Windows 10. ImageGlass is better alternative. It's free, open source and simple to use.

Very nice program, just tested it out. About as fast as Honeyview or faster!

Another light and fast alternative:

IrfanView - Official Homepage - One of the Most Popular Viewers Worldwide

IrfanView ... one of the most popular viewers worldwide.

www.irfanview.com

The old school stand by! I still use it for simple editing and cropping.

 

[TairikuOkami]

The bug appears to be part of the Photos app version 2020.20070.10002.0, which is available right now from the Microsoft Store. Users who turned to the WWW to report the problem all point to the same behavior: the Photos app tries to launch, but instead of showing the actual image, it freezes with a white screen and nothing more.

Microsoft Breaks Down the Default Windows 10 Image Viewer

The Photos app no longer works, freezes on launch

news.softpedia.com

P.S.: I do not have such a problem on any PC. I guess clearing some caches, using wsreset tool and such probably solves this?

 

[amirr]

Thank you @TairikuOkami for the news.

 

[amirr]

Any update on this?

Microsoft Breaks Down the Default Windows 10 Image Viewer

The Photos app no longer works, freezes on launch

news.softpedia.com

P.S.: I do not have such a problem on any PC. I guess clearing some caches, using wsreset tool and such probably solves this?

Are you in 2004 or 1909?

 

[TairikuOkami]

Are you in 2004 or 1909?

2004

EDIT: Photos Media add-on has just updated, maybe it will help.

 

[show-Zi]

It's already a solved topic, but I think that there are people who suffer from similar problems, so I will post it.
First reset the settings. Create an album automatically → Try turning it off. If that doesn't fix it, reinstall the app.

 

[amirr]

2004

EDIT: Photos Media add-on has just updated, maybe it will help.

I don't have that: The photos media addon. Why?