First of all, I apologize for not downloading a scan log, but I am unable to do anything at all on the infected computer.
I started with your ICE removal guide, found here:
http://malwaretips.com/blogs/ice-cyber-crime-center-removal/
I could not do the first option, because the virus does not allow me to enter safe mode. It restarts into normal mode when I try.
I could not do the second option because my clean computer needs the 64 bit version and my infected computer uses the other.
Kaspersky recovery option seemed to work. It took all day to scan, but it did find ICE (my only infection), and said it deleted it, but then when I restarted back into windows the problem was still there. I saw someone in the comments of your removal post had the same problem and they were told to run windowsunlock. I did that but the problem persists. I scanned with Kaspersky a second time just in case it didn't actually delete it, but it found nothing this time.
Please help! What do I do now?
I started with your ICE removal guide, found here:
http://malwaretips.com/blogs/ice-cyber-crime-center-removal/
I could not do the first option, because the virus does not allow me to enter safe mode. It restarts into normal mode when I try.
I could not do the second option because my clean computer needs the 64 bit version and my infected computer uses the other.
Kaspersky recovery option seemed to work. It took all day to scan, but it did find ICE (my only infection), and said it deleted it, but then when I restarted back into windows the problem was still there. I saw someone in the comments of your removal post had the same problem and they were told to run windowsunlock. I did that but the problem persists. I scanned with Kaspersky a second time just in case it didn't actually delete it, but it found nothing this time.
Please help! What do I do now?
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