Please help with Supporter 1.80!!!
- Thread starter Shannon
- Start date
- Status
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Remote Desktop Access
- ToggleMark
- Visual Studio 2008 x64 Redistributables
Fix with AdwCleaner
Please download AdwCleaner by Xplode and save the file to your desktop.
Please include the contents of that file in your reply.
Scan with Malwarebytes' Anti-Malware
Please re-run
Malwarebytes' Anti-Malware.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Remote Desktop Access
- ToggleMark
- Visual Studio 2008 x64 Redistributables
Please download AdwCleaner by Xplode and save the file to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Follow the prompts and click Scan.
- When finished, please click Clean.
- Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Please re-run
- First of all, select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the newest Scan Log.
- At the bottom click Export and choose Text file.
Hello TwinHeadedEagle!!
First of all, I just want to thank you so much for your help!! It is very appreciated =)
Ok, I removed those programs that were indicated. When I tried to remove the visual studio, it prompted me to insert a blank cd and do a pc back up (Which I did)... will I need this at a later time?
Also, I didn't do the malwarebytes scan properly the first time (I did not include the scan for rootkits), so I did a secondary scan with the rootkits (malwarebytes report log 2) after the first and I have included both scans for you.
Thank you,
Shannon
First of all, I just want to thank you so much for your help!! It is very appreciated =)
Ok, I removed those programs that were indicated. When I tried to remove the visual studio, it prompted me to insert a blank cd and do a pc back up (Which I did)... will I need this at a later time?
Also, I didn't do the malwarebytes scan properly the first time (I did not include the scan for rootkits), so I did a secondary scan with the rootkits (malwarebytes report log 2) after the first and I have included both scans for you.
Thank you,
Shannon
- Mar 8, 2013
- 22,627
No you won't need it. I don't know why is this even asking for backup. You should have stopped and ask me, but it doesn't matter.
You still need to remove this one videos MediaPlay-Air.
I will need fresh look at your system.
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
- Mar 8, 2013
- 22,627
Ok, I'll send that to you when I get back home.
Also, I don't know if this is important as to what you need or not, but there is an audio that keeps playing of someone repeatedly yelling... sounds like it's from a zombie game or something. It's creepy. (I've just kept my sound turned off, so had forgotten about it)
Also, I don't know if this is important as to what you need or not, but there is an audio that keeps playing of someone repeatedly yelling... sounds like it's from a zombie game or something. It's creepy. (I've just kept my sound turned off, so had forgotten about it)
- Mar 8, 2013
- 22,627
- Mar 8, 2013
- 22,627
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
- Mar 8, 2013
- 22,627
It's definitely running better, but it still does that screaming thing. Also, when I went to click on the reply box here, a pop up came up.....
- Mar 8, 2013
- 22,627
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
- Mar 8, 2013
- 22,627
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
- Mar 8, 2013
- 22,627
I actually think it's better!! I went to a bunch of sites, looked around, used some hyperlinks, etc and there were no pop-ups whatsoever! Also, that horrible sound hasn't played at all since.... I think it just might be fixed!!! Amazing!! I never would have been able to fix this myself and the laptop would have ended up in the garbage! Thank you soooooo much =D
- Mar 8, 2013
- 22,627
Glad I could help 
Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.
MUST READ - security tips:
MUST READ - general maintenance:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
CryptoPrevent - to secure yourself from very severe CryptoLocker infection.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads!
Download DelFix by Xplode and save it to your desktop.
Tool deletes old system restore points and create a fresh system restore point after cleaning.
Stay safe,
TwinHeadedEagle
Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.
Recommended reading:
- Computer Security - a short guide to staying safer online.
- Simple and easy ways to keep your computer safe and secure on the Internet
The Importance of Software Updating:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
Recommended additional software:
Post-cleanup procedures:
Download DelFix by Xplode and save it to your desktop.
- Run the tool by right click on the
icon and Run as administrator option.
- Make sure that these ones are checked:
- Remove disinfection tools
- Purge system restore
- Reset system settings
- Push Run and wait until the tool completes his work.
- All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
Tool deletes old system restore points and create a fresh system restore point after cleaning.
My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
Stay safe,
TwinHeadedEagle
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