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<blockquote data-quote="kuttus" data-source="post: 120354" data-attributes="member: 2676"><p>Download Malwarebytes Anti-Rootkit from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</p><ul> <li data-xf-list-type="ul">Unzip the contents to a folder on your Desktop.</li> <li data-xf-list-type="ul">Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></li> <li data-xf-list-type="ul">Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</li> <li data-xf-list-type="ul">Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</li> <li data-xf-list-type="ul">After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</li> <li data-xf-list-type="ul">When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</li> </ul><hr /><p></p><p></p><p>Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue"><strong>Malwarebytes' Anti-Malware</strong></span></a> to your desktop.</p><ul> <li data-xf-list-type="ul">Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"> <strong>Update Malwarebytes' Anti-Malware</strong></li> <li data-xf-list-type="ul"> and <strong>Launch Malwarebytes' Anti-Malware</strong></li> </ul></li> <li data-xf-list-type="ul"> then click <strong>Finish</strong>.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">When it prompts you to try their 30-day trail, click <strong>decline</strong></li> <li data-xf-list-type="ul">Once the program has loaded, select <strong>Perform quick scan</strong>, then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul"> If you accidently close it, the log file is saved here and will be named like this:</li> <li data-xf-list-type="ul">C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></li> </ul></li> </ul><p></p><hr /><p></p><p></p><p><span style="font-size: 15px">STEP 2: Run a scan with OTL by OldTimer</span></p><p><ol><li>Download the OTL utility using the below link : </p><p><<strong>><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></<strong>></li></strong></strong></p><p><strong><strong><li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.</strong></strong></p><p><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li></strong></strong></p><p><strong><strong><li>When the window appears, <<strong>>underneath Output</<strong>> at the top change it to <<strong>>Minimal Output</<strong>>.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><li>Check the boxes beside <<strong>>LOP Check</<strong>> and <<strong>>Purity Check</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>Click the<<strong>> Run Scan</<strong>> button.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>When the scan completes, it will open two notepad windows. <<strong>>OTL.Txt</<strong>> and <<strong>>Extras.Txt</<strong>>. These are saved in the same location as OTL.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>Please post this 2 logs in your first reply.</<strong>>.</li></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><u>Settings You need to Select in OTL</u></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ol> <li data-xf-list-type="ol"><em> Click the <strong>Scan All Users</strong> checkbox.</em></li> <li data-xf-list-type="ol"><em> Change <strong>Standard Registry</strong> to <strong>All</strong>.</em></li> <li data-xf-list-type="ol"><em> Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check.</strong></em></li> </ol><p><em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="kuttus, post: 120354, member: 2676"] Download Malwarebytes Anti-Rootkit from [url=http://downloads.malwarebytes.org/file/mbar]here[/url] to your Desktop [list] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [b]mbar.exe[/b] [*]Follow the instructions in the wizard to[b] update[/b] and allow the program to [b]scan[/b] your computer for threats. [*]Make sure there is a check next to [b]Create Restore Point[/b] and click the[b] Cleanup[/b] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [b]Cleanup[/b] once more and reboot. [*]When done, please post the two logs in the [b]MBAR folder[/b]([color=#FF0000]mbar-log.txt[/color] and [color=#FF0000]system-log.txt[/color])[/list] [hr] Please download [url=http://www.malwarebytes.org/mbam-download.php][color=blue][b]Malwarebytes' Anti-Malware[/b][/color][/url] to your desktop. [list] [*]Double-click [b]mbam-setup.exe[/b] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to[list] [*] [b]Update Malwarebytes' Anti-Malware[/b] [*] and [b]Launch Malwarebytes' Anti-Malware[/b][/list][*] then click [b]Finish[/b]. [*]If an update is found, it will download and install the latest version. [*]When it prompts you to try their 30-day trail, click [b]decline[/b] [*]Once the program has loaded, select [b]Perform quick scan[/b], then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [b]C:\System Volume Information folder [/b]and click on [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [list][*] If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[b]mbam-log-date (time).txt[/b][/list][/list] [hr] [SIZE=4]STEP 2: Run a scan with OTL by OldTimer[/SIZE] <ol><li>Download the OTL utility using the below link : <[b]><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a> <em>(This link will automatically download OTL on your computer)</em></[b]></li> <li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li> <li>When the window appears, <[b]>underneath Output</[b]> at the top change it to <[b]>Minimal Output</[b]>.</li> <li>Check the boxes beside <[b]>LOP Check</[b]> and <[b]>Purity Check</[b]>.</li> <li>Click the<[b]> Run Scan</[b]> button. <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li> <li>When the scan completes, it will open two notepad windows. <[b]>OTL.Txt</[b]> and <[b]>Extras.Txt</[b]>. These are saved in the same location as OTL. <[b]>Please post this 2 logs in your first reply.</[b]>.</li></ol> [i][u]Settings You need to Select in OTL[/u] [list=1] [*] Click the [b]Scan All Users[/b] checkbox. [*] Change [b]Standard Registry[/b] to [b]All[/b]. [*] Check the boxes beside [b]LOP Check[/b] and [b]Purity Check.[/b] [/list][/i] <em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em> <hr />[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/hr][/hr] [/QUOTE]
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