Pop-up ads - don't know how I got them on my computer

[Charmaine250899]

Hello, I am new. I need help please. I have pop-up ads from porn to gambling popping up when I am want to go on my bank website or any other websites that I search. I have uninstalled Google Chrome thinking that they were at fault, installed Firefox and have the same problem with Firefox.

I also have sections in my computer that suddenly do not work like Back up and Restore, the camera (screenshots). I do have Java on y computer and read somewhere that Java is bad for your computer.

I need help to remove the viruses and repair my computer - I am green with this sort of thing. I know how to type, that is all.

 

[TwinHeadedEagle]

Hello,

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Charmaine250899]

Hi TwinHeadedEagle,

I did the fixlist.txt - please find the requested Fixlog.txt attached. Thank you for your assistance.

 

[TwinHeadedEagle]

How is your computer behaving now?