Solved Portalsepti uninstall and chrome help

[jzhuc]

Portalsepti has been downloaded on my laptop and I've been unable to change the homepage and search engine of chrome and other browsers.
Chrome keeps on saying 'this setting is enforced by administrator'
Please help

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[jzhuc]

I've tried running zoek but it's been on the same thing for hours
this is what it's got for now

Zoek.exe v5.0.0.0 Updated 31-12-2014
Tool run by jzhuc on Tue 06/01/2015 at 10:10:53.38.
Microsoft Windows 7 Home Premium  6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\jzhuc\Downloads\zoek (3).exe [Scan all users] [Script inserted] 

===== Runcheck 10:18:55.89 =====

--- Create Environment Variables 10:18:59.42 
--- Create System Restore Point 10:27:18.70 
--- Checking Input 10:29:11.66 
--- AU AppData Check 10:29:38.76 
--- Remove From Windows Installer 10:29:50.22 
--- Registry HKLM Software Check 10:32:34.40 
--- StartMenuInternet Check 10:33:23.77 
--- Quick Launch Shortcut Check 10:33:32.58 
--- IE Startpage Check 10:33:41.07 
--- Program Files DB Check 10:35:00.25 
--- C:\Users\Default\AppData\Roaming DB Check 10:37:22.61 
--- C:\Users\Default User\AppData\Roaming DB Check 10:37:22.61 
--- C:\Users\jack 12 v 1.0\AppData\Roaming DB Check 10:37:22.61 
--- C:\Users\jzhuc\AppData\Roaming DB Check 10:37:22.61 
--- C:\Users\rarraw\AppData\Roaming DB Check 10:37:22.61 
--- C:\Users\JACK12~1.0\AppData\Roaming DB Check 10:37:22.61 
--- C:\Windows\SysNative\config\systemprofile\AppData\Roaming DB Check 10:37:22.61 
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 10:37:22.61 
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 10:37:22.61 
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 10:37:22.61 
--- C:\Users\jzhuc DB Check 10:43:27.18 
--- C:\PROGRA~3 DB Check 10:44:27.54 
--- C:\Users\Default\AppData\Local DB Check 10:44:43.55 
--- C:\Users\Default User\AppData\Local DB Check 10:44:43.55 
--- C:\Users\jack 12 v 1.0\AppData\Local DB Check 10:44:43.55 
--- C:\Users\Julia\AppData\Local DB Check 10:44:43.55 
--- C:\Users\jzhuc\AppData\Local DB Check 10:44:43.55 
--- C:\Users\rarraw\AppData\Local DB Check 10:44:43.55 
--- C:\Users\JACK12~1.0\AppData\Local DB Check 10:44:43.55 
--- C:\Windows\SysNative\config\systemprofile\AppData\Local DB Check 10:44:43.55 
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Local DB Check 10:44:43.55 
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 10:44:43.55 
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 10:44:43.55 
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 10:49:23.75 
--- C:\Users\jzhuc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 10:49:41.89 
--- Tasks DB Check 10:49:54.11 
--- Downloads DB Check 10:50:02.37 
--- C:\Users\jack 12 v 1.0\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Users\jzhuc\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Users\rarraw\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Users\JACK12~1.0\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 10:50:12.34 
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 10:50:12.34 
--- Tasks2 DB Check 10:53:04.56 
--- Documents DB Check 10:54:00.02 
--- C:\Users\rarraw\AppData\Roaming\Mozilla\Firefox\Profiles\8vx4o330.default DB Check 10:54:16.99 
--- C:\Users\Public\Desktop DB Check 10:54:21.41 
--- C:\Users\jzhuc\Desktop DB Check 10:54:36.50 
--- Services DB Check 10:54:54.79

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[jzhuc]

these are the files

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[jzhuc]

Thank you so much
everything is fixed
here is the file you requested an the contents of the adwcleaner thing

# AdwCleaner v4.106 - Report created 07/01/2015 at 01:12:34
# Updated 21/12/2014 by Xplode
# Database : 2015-01-03.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : jzhuc - JULIA-PC
# Running from : C:\Users\jzhuc\Downloads\AdwCleaner (1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Mozilla Firefox v34.0.5 (x86 en-US)

[qijnlcyx.default\prefs.js] - Line Deleted : user_pref("myqna.searchquotes", "Y");

-\\ Google Chrome v39.0.2171.95


*************************

AdwCleaner[R0].txt - [31579 octets] - [05/01/2015 22:40:46]
AdwCleaner[R1].txt - [990 octets] - [07/01/2015 01:07:21]
AdwCleaner[S0].txt - [30701 octets] - [05/01/2015 22:43:59]
AdwCleaner[S1].txt - [923 octets] - [07/01/2015 01:12:34]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [982 octets] ##########

thank you so much

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle