- May 2, 2016
- 11
Hi
I first noticed the problem on 2016 0501 when trying to restart computer.
The computer got stuck. I forced it down and turned on, then noticed iTunes doesn't start. Just as percaution I tried to scan with Kaspersky but it doesn't progress beyond 1%.
I tried download Malwarebytes but it doesn't run at all.
Besides still no access to iTunes and Malwarebyes and Kaspersky not scanning, I've noticed files don't appear and disappear when moved until I refresh. No other noticed symptoms, but I haven't tried doing much.
I tried Kaspersky and Malwarebytes but no luck. Malwarebyte's Chameleon tool gets stuck on updating MBAM. I tried running Rkill, which I found from google. There's an alert in file created, but it does not allow me to run Malwarebytes/Chameleon or Kaspersky.
Also please note that although I uploaded Addition.txt and FRST.txt, my Farbar Recovery Scan Tool is currently stuck and has always gotten stuck a short while the three or four times I've tried it.
So I don't know if it will help.
I also uploaded the last Rkill.txt hoping it will provide more information.
I first noticed the problem on 2016 0501 when trying to restart computer.
The computer got stuck. I forced it down and turned on, then noticed iTunes doesn't start. Just as percaution I tried to scan with Kaspersky but it doesn't progress beyond 1%.
I tried download Malwarebytes but it doesn't run at all.
Besides still no access to iTunes and Malwarebyes and Kaspersky not scanning, I've noticed files don't appear and disappear when moved until I refresh. No other noticed symptoms, but I haven't tried doing much.
I tried Kaspersky and Malwarebytes but no luck. Malwarebyte's Chameleon tool gets stuck on updating MBAM. I tried running Rkill, which I found from google. There's an alert in file created, but it does not allow me to run Malwarebytes/Chameleon or Kaspersky.
Also please note that although I uploaded Addition.txt and FRST.txt, my Farbar Recovery Scan Tool is currently stuck and has always gotten stuck a short while the three or four times I've tried it.
So I don't know if it will help.
I also uploaded the last Rkill.txt hoping it will provide more information.