Problem with Yahoo Hijack of Search Bar

[TwinHeadedEagle]

Go to this folder:

C:\Users\Jane\AppData\Local\Google\Chrome\User Data\Default

Find Preferences file. Upload it to Zippyshare and copy the link here.

 

[MaidenJane]

I can't find the appdata folder below c:/users/jane

 

[MaidenJane]

Found it

 

[MaidenJane]

I can't seem to find it when I am browsing for it - only when I do a search - so I don't know how to upload it to zippyshare

 

[TwinHeadedEagle]

Press Windows Key + R

and copy the location I give to you.

Then find preferences file. Copy it to Desktop and then upload.

 

[MaidenJane]

I located preferences and copied to desktop, but when I try to upload it here, it doesn't show up.

 

[TwinHeadedEagle]

Zip it and then upload.

 

[MaidenJane]

Here it is

 

[TwinHeadedEagle]

Nothing strange here.


Download MalwareBytes from here --> http://malwarebytes-anti-malware.en.softonic.com/download?ptn=malwarebytes

Install and then perform Threat Scan. Post the report here if something is found.

 

[MaidenJane]

Completed and no malicious threats.

 

[TwinHeadedEagle]

What do you think about resetting Chrome


https://support.google.com/chrome/answer/3296214?hl=en

 

[MaidenJane]

I did that yesterday. I also uninstalled chrome and reinstalled. I'm taking a look at my startup file to see if there's anything there.

 

[TwinHeadedEagle]

Re-run FRST once more and attach fresh scan report

 

[MaidenJane]

I hope I did the right scan.

 

[TwinHeadedEagle]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

 

[MaidenJane]

Fix log

 

[TwinHeadedEagle]

Now try to change search provide and tell me how is the situation.

Go to Setting and press Search Engines. Make Google as default.

 

[MaidenJane]

Prior to this I also did browser reset in chrome settings and restarted. So far, I've done 5 searches with no yahoo showing.

 

[TwinHeadedEagle]

Very good

I think we removed the cause of the problem. Any other problem, so we can finish here?

 

[MaidenJane]

I am holding my breath. I can't thank you enough. May I ask what the problem was and/or how you identified it or is that trade secrets. Either way, I'm buying you a beer, or maybe a case (or two.) We like Great Lakes here in Cleveland!

OK, I just went back and it is here again. This is truly maddening. You can just throw in the towel because I am ready to do so. I know I'm going to end up with a wipe clean and I am dreading that.