Troubleshoot Problems with Sophos UTM firewall home.

[eonline]

Briefly explain your current issue(s)

No internet, No web admin.

Steps taken to resolve, but have been unsuccessful

Windows troubleshooter.

Hello, I installed on a machine this firewall but I have no access to the Internet or the Web admin. My path to access the firewall is https://192.168.0.1:4444/. But it never opens because I don't have the Internet. I tried the Windows troubleshooter but it tells me that I do not have a valid IP. The computer is connected as well: from the router to the firewall and from the firewall to my computer. If anyone can help me very grateful in advance. Best regards.

 

[Dave Russo]

Sometimes just unpluging your modem for a few minutes ,and then back on can help,Optimum support had me do this when I had a similar problem,and it worked gl

 

[eonline]

Solved. Thanks a lot! Best regards.

 

[ForgottenSeer 58943]

Hello, I installed on a machine this firewall but I have no access to the Internet or the Web admin. My path to access the firewall is https://192.168.0.1:4444/. But it never opens because I don't have the Internet. I tried the Windows troubleshooter but it tells me that I do not have a valid IP. The computer is connected as well: from the router to the firewall and from the firewall to my computer. If anyone can help me very grateful in advance. Best regards.

You don't need internet to access your UTM. Just connect a laptop, then static it in IPv4 to the same network pointing to the UTM as the gateway;

IP: 192.168.0.245
Subnet: 255.255.255.0
Gateway: 192.168.0.1

Then on that device you can access it and configure it, such as setting up DHCP, pool, LAN access to WAN, etc. It's pretty traditional to configure UTM's in this manner prior to their implementation.