Solved Ransomware? 1-888-202-3116

[Ginapie]

I also have the name that showed up on the website in the browser, pingbackanytime.xyz/ninja_creed/costing/index.php . I'm hoping someone can help me! Plus, our other computers using wi-fi in the house, are they safe?
Thanks!

 

[TwinHeadedEagle]

Hello,

Your other devices should be safe. Can you transfer FRST tool via pen drive to the infected computer?

 

[Ginapie]

Hi! I'm hoping I did this right!

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Ginapie]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

I got a Window that says FRST has stopped working and Windows will close the program and notify if a solution is available. I have not clicked on the Close program button yet.

 

[Ginapie]

Here's the fixlog

 

[TwinHeadedEagle]

Can you try FRST fix one more time?

 

[Ginapie]

Second try.....

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[Ginapie]

I tried getting on the Internet and still can't. I checked network settings and it's still in airplane mode although the airplane mode says it's off. Can I throw the computer out the window? Haha

 

[Ginapie]

I also recall FRST saying it failed to update when I started it....could they affect the outcome?

 

[TwinHeadedEagle]

No, having FRST unable to update isn't a issue with the tool itself.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Ginapie]

Here you go and thank you again for all your help!

 

[TwinHeadedEagle]

Let's see what FSS says:

Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Make sure all of the options are checked!
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

 

[Ginapie]

FSS

 

[TwinHeadedEagle]

You have Internet. I don't know why you cannot access it.

 

[Ginapie]

You have Internet. I don't know why you cannot access it.

My computer was put into "Airplane Mode" and I can't get it out of that mode. The settings say "airplane mode" is off but I know that's what is preventing me from connecting to the internet.

 

[Ginapie]

Upon further inspection, it just seems to be the Microsoft Edge browser that won't connect to the internet. I was able to reinstall Chrome and so far, it seems to be working! I still can't get the "Airplane Mode" to go away though.

 

[TwinHeadedEagle]

Can you try some of these options?

Turn On or Off Airplane Mode in Windows 10

 

[Ginapie]

Can you try some of these options?

Turn On or Off Airplane Mode in Windows 10

I apologize taking so long to respond. I'm in the process of moving..... I did try those options with no luck. I haven't had much time to investigate but so far it just seems that Microsoft Edge refuses to open. I rarely used it anyway. As long as everything else is working, I can live with that. Thank you so much for your help!