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RCMP Ukash virus - no success. Cannot do OTL and aswMBR scan
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<blockquote data-quote="scorpio" data-source="post: 126905" data-attributes="member: 9535"><p>Help! I have followed the suggestions and did the Kaspersky rescue disk -but it did not find the virus so I could remove it.</p><p></p><p>Also, when I tried the My Update Centre to load the latest Anti-Virus definitions, it said "Malfunction - the update source cannot be found"</p><p></p><p>I see on May 18, a thread with the same issue, but I don't know how to do an OTL scan when I can't get into my computer to perform the steps Kuttus recommends.</p><p></p><p>I don't know what to do next. Your assistance is greatly appreciated.</p></blockquote><p></p>
[QUOTE="scorpio, post: 126905, member: 9535"] Help! I have followed the suggestions and did the Kaspersky rescue disk -but it did not find the virus so I could remove it. Also, when I tried the My Update Centre to load the latest Anti-Virus definitions, it said "Malfunction - the update source cannot be found" I see on May 18, a thread with the same issue, but I don't know how to do an OTL scan when I can't get into my computer to perform the steps Kuttus recommends. I don't know what to do next. Your assistance is greatly appreciated. [/QUOTE]
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