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Staff Member
Jan 24, 2011
Forum Rules

1. General Rules for All Forums

Welcome to the MalwareTips Forums!

We are a community of tech enthusiasts, professionals, and experts who come together to share knowledge and help each other troubleshoot and solve problems related to malware and other cybersecurity threats.

To ensure a safe and welcoming environment for everyone, we have established a set of rules that all members must follow. Please take a moment to familiarize yourself with these rules before participating in our forums:

  • Respect Other Members: Treat others with kindness and respect, avoiding personal attacks or insults.
  • No Spam or Self-Promotion: Do not post spam, self-promotional content, or irrelevant links.
  • No Illegal or Malicious Content: Do not post or link to illegal or malicious content, including software cracks, malware, or phishing scams.
  • No Piracy: Do not request or share pirated software or content.
  • Stay on Topic: Keep discussions relevant to the forum in which they are posted.
  • Follow Moderator Instructions: Moderators are here to help keep the forums running smoothly and enforce these rules. Please comply with their instructions.
  • Report Violations: Use the "Report" button to bring any rule violations to the attention of the moderators.

Here are the full set of rules for our community: Forum Rules

By following these rules, you can help us create a positive and helpful community for everyone. Thank you for your cooperation, and we hope you enjoy your time on the MalwareTips Forums!


2. Specific Rules for This Forum

This section of the forum provides help with identifying and removing malware, as well as addressing general questions about malware. Please note that the forum is staffed by volunteers. Be patient while waiting for a reply—there are no guaranteed turnaround times!

Please read the following rules and guidelines prior to opening a new topic in this section.

Forum Rules

  • Do not post for help in other users' topics. Click the "New Thread" button.
  • Do not use foul language.
  • Do not post links to malicious or potentially malicious websites.
  • Avoid attaching malware or posting links to malware unless advised by a staff member. If malware is undetected or you suspect it to be malicious, send it to the lab instead. Instructions can be found here.
  • Please don't follow advice given in another topic unless advised by a qualified member to do so.
  • Post in one topic only. Do not create multiple threads on the same issue and do not cross-post in other forums regarding the same issue.


Posting a New Thread

If you have a question, please start your own thread by pressing the "New Thread" button. Avoid posting your issue in other users' topics (hijacking a topic), except if it’s dealing with an identical false positive.

When posting a new thread, please follow these steps:

  1. Give the thread a clear and specific name. Avoid naming your threads "I am infected," "Please help," etc., as they will be hard to distinguish.
  2. Describe your issue as best as possible, including symptoms, file locations, and the malware name detected by Kaspersky or another security product. Posting screenshots would also help.
  3. Mention the date the issue started and the initial symptoms you experienced.
  4. Describe the steps you have taken (if any) to remove the problem, including the names of any third-party tools you have used.


Offered Advice

  • Follow advice regarding malware removal only from qualified members:Only the members of the Staff Team are qualified to help you.
  • Do not execute scripts written by unqualified users as they may have adverse effects.
  • Other users are welcome to help with matters that don’t involve manual malware removal operations or declaring a computer clean, such as solving vulnerabilities, false positives (detected clean files), or false negatives (undetected malware).
  • Do not attempt to write a script yourself if you were not answered within a reasonable period (3 days). Instead, try to add more information to your thread.
  • Do not follow guides and instructions to remove malware found through online searches. Some guides may result in you putting more malware on your PC. Also, do not offer such instructions for other users to follow. If you have any questions about those guides, PM a moderator asking about them.
  • After running a script, a qualified member might ask for the quarantine log created by different tools. Please send it via PM (Private Message) and avoid sending it to other forum members even if they ask for it, whether on the forum or in a Private Message. To send a private message, click on the username of the member and then click "Start Conversation."

Additional Guidelines

For Users Requesting Help

  • Provide as much detail as possible about your system and the issue you are facing. This includes your operating system, antivirus software, and any other security tools you are using.
  • Be patient. Remember that everyone here is a volunteer, and responses may not be immediate.
  • Follow instructions carefully and ask for clarification if you do not understand something.
  • Respond promptly. If you do not respond to requests for additional information or follow-up instructions within three days, your topic may be moved to an inactive section.

For Users Offering Help

  • Ensure you are qualified before offering advice, especially regarding malware removal.
  • Be respectful and supportive of those seeking help.
  • Avoid giving advice on topics where you lack expertise, as incorrect guidance can cause more harm than good.


Reporting Issues

If you encounter any issues with the forum, or if you need to report inappropriate behavior or content, please use the "Report" button found on each post. This will alert the moderators, who will take appropriate action.


Closing Thoughts

We are committed to maintaining a friendly and helpful community. By following these rules and guidelines, you help ensure that MalwareTips Forums remains a valuable resource for everyone.

Thank you for being a part of our community, and we look forward to your contributions!

The MalwareTips Team
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