Removal of Snapdo

[alm260]

I somehow got snapdo on my computer and have followed instructions on your website for removing it and it is still there. Now I can't remove most programs from my control panel (I don't even see snapdo in my control panel.

 

[g3n-h@ckm@n]

Double post

 

[alm260]

Double post

No, it's not a double post. I have one post for my desktop and one for my laptop (both computers have this snapdo but are causing different problems on each system. I have Windows XP on my desktop and Windows 7 on my laptop.

 

[g3n-h@ckm@n]

Ok sorry

do Adwcleaner in this computer too like I said in the other post

Download and register ADWCleaner to your desktop from this direct link : http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

Launch it , (For vista / 7 / 8 = > right click " to execute as administrator ") then click on "scan"

when done, click on "clean" and post C:\Adwcleaner[Sx].txt

 

[alm260]

I can't find that file. There's a R0, R1, S0 and S1 files but not an Sx.

 

[alm260]

Here's what the pop up box said once it was done:

# AdwCleaner v3.021 - Report created 12/03/2014 at 15:20:40
# Updated 10/03/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Audrey - AUDREY-40725584
# Running from : C:\Documents and Settings\Audrey.AUDREY-40725584\My Documents\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v25.0 (en-US)

-\\ Google Chrome v

*************************

AdwCleaner[R0].txt - [6499 octets] - [12/03/2014 10:04:59]
AdwCleaner[R1].txt - [870 octets] - [12/03/2014 15:20:24]
AdwCleaner[S0].txt - [6051 octets] - [12/03/2014 10:07:11]
AdwCleaner[S1].txt - [792 octets] - [12/03/2014 15:20:40]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [851 octets] ##########

 

[g3n-h@ckm@n]

Ok post the S0 please

 

[alm260]

Here's the S0 file...

 

[g3n-h@ckm@n]

Download Shortcut_Module from this link :

http://www.telecharger.sosvirus.net/download/shortcut-module/

save it to your desktop, run it and click on "Clean" after it has verified if it's up to date

Attention : It'll close all the programs opened like IE, Firefox, Word etc...

It'll give a report at the end of the scan , in C:\Shortcut_Module_date_hour.txt , after the reboot of the machine.
Attach the log

 

[alm260]

I'm finding C:\Shortcut_Module but in the module folder, I can't find any file or folder named "date" (I don't see "hour" either). I'm not finding this on either the desktop or laptop.

 

[g3n-h@ckm@n]

in your disc C:\ , there''s a document text named Shortcut_Module_11_03_2014_22...etc

 

[alm260]

I'm not see it. Here's what I'm seeing:

 

[g3n-h@ckm@n]

I didn't say to go in the Shortcut_Module Folder

 

[alm260]

Okay, I went back out into the c drive and found it. Actually I found two folders as I had done the scan twice because it stopped half way through the scanning and rebooted and I assumed that wasn't supposed to happen. I'll attach both for this XP version.

 

[g3n-h@ckm@n]

Download here: http://www.malwarebytes.org/

Click on Download

choose your language
don't modify the installation settings
put it up to date
Do not select the test pro version
Follow these instructions carefully:

• Close all your running applications
• Run Malwarebyte's.
• Do a review "Complete"

Let the program work (and don't do anthing else with the computer during the scan).
At the end, click on "Show Results"
Verifies that all infected objects are checked, then click "delete"
Note: if you need to restart your computer to finish the cleaning, do it!
Post the report saved after deleting infected objects (in "reports / logs" Malwarebytes tab, the latest: mbamlog.xx.xx .. Etc ....)

 

[alm260]

Here's the report after I deleted the infected objects:

 

[g3n-h@ckm@n]

That's ok

still problems .?

 

[alm260]

Snapdo is still coming up as the default search engine in my Chrome.

Also I still cannot remove any programs except 2 in my control panel.

 

[g3n-h@ckm@n]

Look there http://www.wikihow.com/Change-Your-Homepage-on-Chrome

 

[alm260]

Okay, got it, thanks! ( I missed one thing on there).

Any idea though why I can't uninstall most of my programs in my control panel? I don't remember having this issue before I got this virus.