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Windows Malware Removal Help & Support
Removal of System Progressive Protection virus
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<blockquote data-quote="Fiery" data-source="post: 96048" data-attributes="member: 9"><p>Hi and welcome to MalwareTips! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>My name is Fiery and I would gladly assist you in removing the malware on your computer.</p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system and it is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. I would advise you to backup all your important files before we start.</li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean. </li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><hr></p><p></p><p>Please do the following in safe mode. If you don't know how to access safe mode, follow the instructions <a href="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" target="_blank">here</a></p><p></p><p>Download and run <span style="color: blue"><strong>RKill</strong></span></p><p><a href="http://download.bleepingcomputer.com/grinler/rkill.com" target="_blank"><u><span style="color: blue">Download mirror 1</span></u></a> - <a href="http://download.bleepingcomputer.com/grinler/rkill.exe" target="_blank"><u><span style="color: blue">Download mirror 2</span></u></a> - <a href="http://download.bleepingcomputer.com/grinler/iExplore.exe" target="_blank"><u><span style="color: blue">Download mirror 3</span></u></a></p><p></p><p></p><ul> <li data-xf-list-type="ul">Save it to your Desktop.</li> <li data-xf-list-type="ul">Double click the RKill desktop icon.</li> <li data-xf-list-type="ul">It will quickly run. If it does not run, try another download link from above.</li> </ul><p><img title="RKILL Command prompt" src="http://malwaretips.com/images/removalguide/rkill2.png" alt="[Image: run-rkill-2.png]" width="507" height="256" border="0" /></p><ul> <li data-xf-list-type="ul">When Rkill has completed its task, it will <<strong>>generate a log</<strong>>. You can then <<strong>>proceed with the rest of the guide</<strong>>.</strong></strong></strong></strong></li> </ul><p><strong><strong><strong><strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><img title="RKILL LOG" src="http://malwaretips.com/images/removalguide/rkill3.png" alt="[Image: XP Defender 2013 rkill3.jpg]" width="414" height="187" border="0" /></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong></ol><br></strong></strong></strong></strong></p><p><strong><strong><strong><strong><br><<strong>>WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.</<strong>></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>Download <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank"><strong><span style="color: green"><u>OTL</u></span></strong></a> by <strong>Old Timer</strong> from <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank">here</a> and save it to your Desktop. If you can't access the internet on your infected PC, download it on a clean PC, transfer it to your infected PC using a USB/flash drive.</strong></strong></strong></strong></strong></strong></p><ul> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Double click on <strong>OTL.exe</strong> to run it.</strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Click the <strong>Scan All Users</strong> checkbox.</strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Change <strong>Standard Registry</strong> to <strong>All</strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Click on <strong>Run Scan</strong> at the top left hand corner.</strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>When done, two Notepad files will open.<ul> <li data-xf-list-type="ul"><strong>OTListIt.txt</strong> <-- <em>Will be opened</em></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong>Extra.txt</strong> <-- <em>Will be minimized</em></strong></strong></strong></strong></strong></strong></li> </ul></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Please post the contents of these 2 Notepad files in your next reply.</strong></strong></strong></strong></strong></strong></li> </ul><p></p><p><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><ol> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>Download <strong>aswmbr.exe</strong> from the below link: <br /> <strong><a href="http://public.avast.com/~gmerek/aswMBR.exe" target="_blank">aswMBR DOWNLOAD LINK </a><em>(This link will automatically download aswMBR on your computer)</em></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>Double click the aswMBR.exe to run it.<br /> </strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>Click the <strong>[Scan]</strong> button to start scan<br /> <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-1.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>On completion of the scan click <strong>[Save log]</strong>, save it to your desktop and <strong>post in your next reply.</strong><br /> <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-2.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></strong></strong></strong></strong></strong></li> </ol></p></blockquote><p></p>
[QUOTE="Fiery, post: 96048, member: 9"] Hi and welcome to MalwareTips! :) My name is Fiery and I would gladly assist you in removing the malware on your computer. Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system and it is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] <hr> Please do the following in safe mode. If you don't know how to access safe mode, follow the instructions [url=http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true]here[/url] Download and run [color=blue][b]RKill[/b][/color] [url=http://download.bleepingcomputer.com/grinler/rkill.com][u][color=blue]Download mirror 1[/color][/u][/url] - [url=http://download.bleepingcomputer.com/grinler/rkill.exe][u][color=blue]Download mirror 2[/color][/u][/url] - [url=http://download.bleepingcomputer.com/grinler/iExplore.exe][u][color=blue]Download mirror 3[/color][/u][/url] [list][*]Save it to your Desktop. [*]Double click the RKill desktop icon. [*]It will quickly run. If it does not run, try another download link from above.[/list] <img title="RKILL Command prompt" src="http://malwaretips.com/images/removalguide/rkill2.png" alt="[Image: run-rkill-2.png]" width="507" height="256" border="0" /> [list] [*]When Rkill has completed its task, it will <[b]>generate a log</[b]>. You can then <[b]>proceed with the rest of the guide</[b]>.[/b][/b][/b][/b][/list][b][b][b][b] <img title="RKILL LOG" src="http://malwaretips.com/images/removalguide/rkill3.png" alt="[Image: XP Defender 2013 rkill3.jpg]" width="414" height="187" border="0" /></li> </ol><br> <br><[b]>WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.</[b]> [hr] Download [url=http://oldtimer.geekstogo.com/OTL.exe][b][color=green][u]OTL[/u][/color][/b][/url] by [b]Old Timer[/b] from [url=oldtimer.geekstogo.com/OTL.exe]here[/url] and save it to your Desktop. If you can't access the internet on your infected PC, download it on a clean PC, transfer it to your infected PC using a USB/flash drive. [list] [*]Double click on [b]OTL.exe[/b] to run it. [*]Click the [b]Scan All Users[/b] checkbox. [*]Change [b]Standard Registry[/b] to [b]All[/b] [*]Check the boxes beside [b]LOP Check[/b] and [b]Purity Check[/b] [*]Click on [b]Run Scan[/b] at the top left hand corner. [*]When done, two Notepad files will open. [list][*][b]OTListIt.txt[/b] <-- [i]Will be opened[/i] [*][b]Extra.txt[/b] <-- [i]Will be minimized[/i][/list][*]Please post the contents of these 2 Notepad files in your next reply.[/list] [hr] [list=1][*]Download [b]aswmbr.exe[/b] from the below link: [b][url=http://public.avast.com/~gmerek/aswMBR.exe]aswMBR DOWNLOAD LINK [/url]<em>(This link will automatically download aswMBR on your computer)</em>[/b] [*]Double click the aswMBR.exe to run it. [*]Click the [b][Scan][/b] button to start scan [img]http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-1.png[/img] [*]On completion of the scan click [b][Save log][/b], save it to your desktop and [b]post in your next reply.[/b] [img]http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-2.png[/img][/list][/hr][/hr][/b][/b][/b][/b][/b][/b] [/QUOTE]
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