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<blockquote data-quote="Jack" data-source="post: 73073" data-attributes="member: 1"><p>Hello skyybudha,</p><p>Can you please uninstall and then re-install back Avast 7. </p><p>As far as Ad-ware go I would suggest that you remove this product and don't install it back as it's just useless ,but your choice here.</p><p></p><p>Next,can you please run a fresh scan with OTL and post the log here.</p><p><ol><li>Download the OTL utility using the below link : </p><p><<strong>><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a></<strong>> <em>(This link will automatically download OTL on your computer)</em></li></strong></strong></p><p><strong><strong><li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.</strong></strong></p><p><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li></strong></strong></p><p><strong><strong><li>When the window appears, <<strong>>underneath Output</<strong>> at the top change it to <<strong>>Minimal Output</<strong>>.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><li>Check the boxes beside <<strong>>LOP Check</<strong>> and <<strong>>Purity Check</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>Under the <strong>Custom Scan</strong> box,copy the code <strong>inside of the code box</strong>:</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>[code]netsvcs</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>BASESERVICES</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>%SYSTEMDRIVE%\*.exe</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>/md5start</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>services.*</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>explorer.exe</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>winlogon.exe</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Userinit.exe</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>svchost.exe</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>qmgr.dll</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>/md5stop</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>%systemdrive%\$Recycle.Bin|@;true;true;true</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS /s</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>CREATERESTOREPOINT[/code]</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>Click the<<strong>> Run Scan</<strong>> button.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><li>When the scan completes, it will open a notepad windows called <<strong>>OTL.Txt</<strong>>. This will be saved in the same location as OTL.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>Please post this log in your first reply.</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Also,can you take a screenshot with that "undefined." message that you are getting?</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 73073, member: 1"] Hello skyybudha, Can you please uninstall and then re-install back Avast 7. As far as Ad-ware go I would suggest that you remove this product and don't install it back as it's just useless ,but your choice here. Next,can you please run a fresh scan with OTL and post the log here. <ol><li>Download the OTL utility using the below link : <[b]><a title="External link" href="http://oldtimer.geekstogo.com/OTL.exe" rel="nofollow external">OTL DOWNLOAD LINK</a></[b]> <em>(This link will automatically download OTL on your computer)</em></li> <li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li> <li>When the window appears, <[b]>underneath Output</[b]> at the top change it to <[b]>Minimal Output</[b]>.</li> <li>Check the boxes beside <[b]>LOP Check</[b]> and <[b]>Purity Check</[b]>.</li> <li>Under the [b]Custom Scan[/b] box,copy the code [b]inside of the code box[/b]: [code]netsvcs BASESERVICES %SYSTEMDRIVE%\*.exe /md5start services.* explorer.exe winlogon.exe Userinit.exe svchost.exe qmgr.dll /md5stop %systemdrive%\$Recycle.Bin|@;true;true;true HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS /s CREATERESTOREPOINT[/code]</li> <li>Click the<[b]> Run Scan</[b]> button. <li>When the scan completes, it will open a notepad windows called <[b]>OTL.Txt</[b]>. This will be saved in the same location as OTL. <[b]>Please post this log in your first reply.</[b]></li> <em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em></ol> Also,can you take a screenshot with that "undefined." message that you are getting?[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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