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<blockquote data-quote="hsrifkin" data-source="post: 145513" data-attributes="member: 15228">This is my first call for help here, so please be kind it I get it wrong. I was brought a Toshiba Satelite laptop running Vista Home Basic and told &quot;It was full of viruses and could not access the internet&quot;.It did have network connectivity and I could ping my gateway and other external sites, but both IE and Chrome would report they could not access the internet when I tried to access any web site. When booted to safemode with internet both IE and Chrome would connect fine. I checked the firewall and there was none running. I also saw that occasionally a StrongVault branded browser would appear and it could access internet sites. This lead me to believe that StrongVault was the issue. That it had somehow disabled all other browsers so you would be forced to use its.I tried running MalwareBytes in safe mode and it found no issues. I then tried running the procedure at http://malwaretips.com/blogs/strongvault-virus/. This seems to have removed StrongVault, but I stall can not access sites via IE or Chrome. I then ran CCLean on the registry. I tried doing through the registry by hand and removing any reference to StrongVault. I used msconfig to turn off every thing is startup that wasn&#039;t marked Toshiba, or Intel. Finally I tried installing Firefox to see if a clean install of a new browser after StrongVault was removed would help. None of these helped. Now IE, Chrome, and Firefox can not access the internet in normal mode, but can in safe mode.Any suggestions?ThanksHoward</blockquote>

[QUOTE="hsrifkin, post: 145513, member: 15228"] This is my first call for help here, so please be kind it I get it wrong. I was brought a Toshiba Satelite laptop running Vista Home Basic and told "It was full of viruses and could not access the internet". It did have network connectivity and I could ping my gateway and other external sites, but both IE and Chrome would report they could not access the internet when I tried to access any web site. When booted to safemode with internet both IE and Chrome would connect fine. I checked the firewall and there was none running. I also saw that occasionally a StrongVault branded browser would appear and it could access internet sites. This lead me to believe that StrongVault was the issue. That it had somehow disabled all other browsers so you would be forced to use its. I tried running MalwareBytes in safe mode and it found no issues. I then tried running the procedure at http://malwaretips.com/blogs/strongvault-virus/. This seems to have removed StrongVault, but I stall can not access sites via IE or Chrome. I then ran CCLean on the registry. I tried doing through the registry by hand and removing any reference to StrongVault. I used msconfig to turn off every thing is startup that wasn't marked Toshiba, or Intel. Finally I tried installing Firefox to see if a clean install of a new browser after StrongVault was removed would help. None of these helped. Now IE, Chrome, and Firefox can not access the internet in normal mode, but can in safe mode. Any suggestions? Thanks Howard [/QUOTE]

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