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<blockquote data-quote="Ed Erdelac" data-source="post: 468351" data-attributes="member: 48025">Hey guys,So my wife&#039;s Dell laptop running Windows 10 (not sure of if 36 or 64 bit) got this lock screen last night. Don&#039;t know what she was doing or if one of the kids clicked on some kind of popup, but the pic attached is the screen she gets when she tries to boot.<img src="http://i63.tinypic.com/207pdsi.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> She didn&#039;t run a scan, because neither of us were previously aware of scan logs, and I can&#039;t reinstall her Windows as I don&#039;t have (and am not to keen on upgrading to) Windows 10. I looked the malware/virus up and tried to use something called Hitman Pro to get rid of it, but it didn&#039;t work.(I followed all these steps - <a href="https://malwaretips.com/blogs/genuine-microsoft-software-virus/" target="_blank">Remove Genuine Microsoft Software virus (Uninstall Guide)</a>)Anybody have any advice on how to get rid of this?Thanks in advance...</blockquote>

[QUOTE="Ed Erdelac, post: 468351, member: 48025"] Hey guys, So my wife's Dell laptop running Windows 10 (not sure of if 36 or 64 bit) got this lock screen last night. Don't know what she was doing or if one of the kids clicked on some kind of popup, but the pic attached is the screen she gets when she tries to boot. [IMG]http://i63.tinypic.com/207pdsi.jpg[/IMG] She didn't run a scan, because neither of us were previously aware of scan logs, and I can't reinstall her Windows as I don't have (and am not to keen on upgrading to) Windows 10. I looked the malware/virus up and tried to use something called Hitman Pro to get rid of it, but it didn't work. (I followed all these steps - [URL="https://malwaretips.com/blogs/genuine-microsoft-software-virus/"]Remove Genuine Microsoft Software virus (Uninstall Guide)[/URL]) Anybody have any advice on how to get rid of this? Thanks in advance... [/QUOTE]

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