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Windows Malware Removal Help & Support
Removing Genuine Microsoft Software Screen Lock/Ransom Malware
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 468366" data-attributes="member: 6533"><p>Yes, you need to Enter recovery mode.</p><p></p><p></p><p><span style="font-size: 12px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"><strong>1.</strong></span></span></span><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"> Press and hold the power button on your PC until it powers off.</span></span></span></p><p></p><p><span style="font-size: 12px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"><strong>2.</strong></span></span></span><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"> Press the power button on your PC to turn it on.</span></span></span></p><p></p><p><span style="font-size: 12px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"><strong>3.</strong></span></span></span><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"> Repeat steps 1 and 2 above until you see </span></span></span><strong><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)">Please wait</span></span></span></strong><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"> during boot like below. Usually it may take repeating up to 3 times. (see screenshot below)</span></span></span></p><p><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"></span></span></span></p><p><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"><img src="http://www.tenforums.com/attachments/tutorials/44608d1445785664-advanced-startup-options-boot-windows-10-a-advanced_startup_hard_restart-1.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></span></span></p><p></p><p><span style="font-size: 12px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"><strong>4.</strong></span></span></span><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"> When displayed, click/tap on </span></span></span><strong><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)">See advanced repair options</span></span></span></strong><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)">. (see screenshot below)</span></span></span></p><p><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"></span></span></span></p><p><span style="font-size: 15px"><span style="font-family: 'Segoe UI'"><span style="color: rgb(62, 62, 62)"><a href="http://www.tenforums.com/attachments/tutorials/44609d1445785664-advanced-startup-options-boot-windows-10-a-advanced_startup_hard_restart-2.png" target="_blank"><span style="color: rgb(65, 115, 148)"><img src="http://www.tenforums.com/attachments/tutorials/44609d1445785664t-advanced-startup-options-boot-windows-10-a-advanced_startup_hard_restart-2.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></a></span></span></span></p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 468366, member: 6533"] Yes, you need to Enter recovery mode. [SIZE=3][FONT=Segoe UI][COLOR=rgb(62, 62, 62)][B]1.[/B][/COLOR][/FONT][/SIZE][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)] Press and hold the power button on your PC until it powers off.[/COLOR][/FONT][/SIZE] [SIZE=3][FONT=Segoe UI][COLOR=rgb(62, 62, 62)][B]2.[/B][/COLOR][/FONT][/SIZE][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)] Press the power button on your PC to turn it on.[/COLOR][/FONT][/SIZE] [SIZE=3][FONT=Segoe UI][COLOR=rgb(62, 62, 62)][B]3.[/B][/COLOR][/FONT][/SIZE][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)] Repeat steps 1 and 2 above until you see [/COLOR][/FONT][/SIZE][B][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)]Please wait[/COLOR][/FONT][/SIZE][/B][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)] during boot like below. Usually it may take repeating up to 3 times. (see screenshot below) [IMG]http://www.tenforums.com/attachments/tutorials/44608d1445785664-advanced-startup-options-boot-windows-10-a-advanced_startup_hard_restart-1.png[/IMG][/COLOR][/FONT][/SIZE] [SIZE=3][FONT=Segoe UI][COLOR=rgb(62, 62, 62)][B]4.[/B][/COLOR][/FONT][/SIZE][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)] When displayed, click/tap on [/COLOR][/FONT][/SIZE][B][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)]See advanced repair options[/COLOR][/FONT][/SIZE][/B][SIZE=4][FONT=Segoe UI][COLOR=rgb(62, 62, 62)]. (see screenshot below) [URL='http://www.tenforums.com/attachments/tutorials/44609d1445785664-advanced-startup-options-boot-windows-10-a-advanced_startup_hard_restart-2.png'][COLOR=rgb(65, 115, 148)][IMG]http://www.tenforums.com/attachments/tutorials/44609d1445785664t-advanced-startup-options-boot-windows-10-a-advanced_startup_hard_restart-2.png[/IMG][/COLOR][/URL][/COLOR][/FONT][/SIZE] [/QUOTE]
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