REZM Files on my laptop and Harddrive. How to remove?

[Lakshmanan_Raman]

hey guys,
My laptop and hard drive are taken out completely by ransomware virus. I tried Malwarebytes software by the same did not work.
What are the other options to get it removed for free?

 

[struppigel]

Hello Lakshmanan Raman,

I am Karsten and will gladly help you with any malware-related problems.

Please familiarize yourself with the following ground rules before you start.

• Read my instructions thoroughly, carry out each step in the given order.
• Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
• If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
• Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
• Back up important files before we start.
• Note: On weekends I might be slow to reply

-------------------------------------------------------------------

The file extension .rezm has been used by STOP/DJVU ransomware. This ransomware mostly infects systems via malicious software downloads, in many cases these are cracks, patches, keygens.

STOP/DJVU ransomware variants after August 2019 are only decryptable if an offline key was used. For variants with an online key you cannot decrypt but repair certain file types.

Please upload an encrypted file and a ransom note to id-ransomware to confirm that it is indeed STOP/DVJU ransomware. Tell me the result.

 

[struppigel]

Are you still with me? If you don't reply within the next 3 days I will lock the thread to I can help others.