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Windows Malware Removal Help & Support
Runtime error when removing malware
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<blockquote data-quote="Fiery" data-source="post: 115459" data-attributes="member: 9"><p>Let's try this..</p><p></p><p><ol></p><p> <li>Download <<strong>>Malwarebytes Chameleon from <a title="External link" href="http://downloads.malwarebytes.org/file/chameleon" rel="nofollow external">here</a> </<strong>>and extract it to a folder in a convenient location</li></strong></strong></p><p><strong><strong> <li>Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.</li></strong></strong></p><p><strong><strong> <li>If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window <em><<strong>>Note:</<strong>> Do not attempt to open <<strong>>mbam-killer</<strong>> as that is not a Chameleon executable and serves a different purpose)</em></li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for yo</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click <<strong>>OK</<strong>> when it says that the database was updated successful</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Upon completion of the scan, if anything has been detected, click on <<strong>>Show Result</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Have Malwarebytes Anti-Malware remove any threats that are detected and click <<strong>>Yes</<strong>> if prompted to reboot your computer to allow the removal process to complete</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>After your computer restarts, open <<strong>>Malwarebytes Anti-Malware</<strong>> and perform a Full System scan to verify that there are no remaining threats</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Please add both logs in your next reply.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Fiery, post: 115459, member: 9"] Let's try this.. <ol> <li>Download <[b]>Malwarebytes Chameleon from <a title="External link" href="http://downloads.malwarebytes.org/file/chameleon" rel="nofollow external">here</a> </[b]>and extract it to a folder in a convenient location</li> <li>Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.</li> <li>If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window <em><[b]>Note:</[b]> Do not attempt to open <[b]>mbam-killer</[b]> as that is not a Chameleon executable and serves a different purpose)</em></li> <li>Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for yo</li> <li>Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click <[b]>OK</[b]> when it says that the database was updated successful</li> <li>Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan</li> <li>Upon completion of the scan, if anything has been detected, click on <[b]>Show Result</[b]></li> <li>Have Malwarebytes Anti-Malware remove any threats that are detected and click <[b]>Yes</[b]> if prompted to reboot your computer to allow the removal process to complete</li> <li>After your computer restarts, open <[b]>Malwarebytes Anti-Malware</[b]> and perform a Full System scan to verify that there are no remaining threats</li> Please add both logs in your next reply. </ol>[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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