Open MalwareTips in Safari and tap Share. You may need to open the Page Menu first.
Choose Add to Home Screen. If it is not listed, use Edit Actions to add it.
Keep Open as Web App enabled if shown, then tap Add.
Android
Open MalwareTips in Chrome or another browser that supports app installation.
Open the browser menu and look for Install app, Install and create shortcut, or Add to Home screen.
Choose Install and confirm. Wording varies by browser.
Desktop
Chrome: use the install icon in the address bar, or the menu under Cast, save and share.
Edge: open the menu, then More tools, Apps and Install this site as an app.
Safari on Mac: choose Share or File, then Add to Dock. Firefox on Windows: look for the web apps button in the address bar.
If you cannot find an install option, update your browser or use its bookmark option to keep MalwareTips close.
Keep up with your conversations
After installation, open the app and sign in. Enable push notifications in Preferences if you want alerts. On iPhone and iPad, push requires a Home Screen web app and iOS or iPadOS 16.4 or later.
Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
Click the Scan tab, choose Threat Scan is checked and click Scan Now.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the Scan Log.
At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
Fix with Junkware Removal Tool
Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Right-click on
icon and select
Run as Administrator to start the tool.
Follow the prompts and let this process run uninterrupted.
This scan can take a while, depending on your System specs.
Upon completion, a log (JRT.txt) will open on your desktop.
Please include the contents of that file in your reply.
Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.
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Things I need you to do:
- Fixlog.txt
- MalwareBytes report
- JRT.txt report =======================================================================================================================