Scared to Leave Safe-Mode!

[justin rodriguez]

any info regarding how to handle this would be appreciated. i still have to figure out how to make a backup of personal files and or my system while in safe mode, or however i can because im scared to reboot without at least having a rudimentary plan of action!
thanks, hope this isnt too redundant for the forum.

 

[justin rodriguez]

i am now in the process of zipping up my personal files and emailing them to myself via google drive. after that i will proceed to repair. please leave this thread open as i plan on running the farbar tool a.s.a.p.
thank you all

 

[justin rodriguez]

here are the reports from farbar tool. have set preferences to recieve email notifications. let me know if im missing something. thank you

 

[justin rodriguez]

this is autoruns report

 

[justin rodriguez]

now running ms window malicious software removal tool

 

[justin rodriguez]

So im hoping that someone can help me with this?

 

[justin rodriguez]

lost connectivity on desktop after reboot. successful reboot, but lost belkin service and then mozilla keeps popping up with two tabs. ran farbar tool again.
these are the reports.

PLEASE AAAH HELP!!

 

[justin rodriguez]

the mozilla pop-up is bigpicturepop.com. hope this stuff helps

 

[TwinHeadedEagle]

Hello,


Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

[justin rodriguez]

thank u for your assistantance. followed the insructions.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[justin rodriguez]

thank you. here are the scans you requested

 

[TwinHeadedEagle]

I see why MBAR detected so little. Can you run it from Safe Mode with Networking so it can update and scan?

 

[justin rodriguez]

i can try. ive been having a hard time getting back to safe mode.

 

[justin rodriguez]

im in the advanced options menu now, what should i do?

 

[TwinHeadedEagle]

Try to find Safe Mode with networking.

How to Start Windows 10 in Safe Mode with Networking

 

[justin rodriguez]

now in safe mode w/networking enabled

 

[justin rodriguez]

try to start it says requested resource in use

 

[TwinHeadedEagle]

Can you download MBAR from this link?

https://malwarebytes.box.com/s/h72aj6mp6rkshh7lk0u7msx810wz75jl

 

[justin rodriguez]

i can download to laptop and use flash drive, is that ok