Scared to Leave Safe-Mode!

Discussion in 'Malware Removal Assistance For Windows' started by justin rodriguez, Jun 7, 2017.

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  1. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
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    Malware Removal, Gaming
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  2. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    what mode should i be running the computer in now
     
  3. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
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    Did you scan your computer with MBAR in Safe Mode w/ Networking?
     
  4. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    cannot perform task. "resources already in use" popup. i havent tried the last tool yet. just booted to the advanced startup screen (1-9).
    what do i do if every security task gets the same denial?
    so back into s mode/ w networking?
     
  5. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
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    Did you extract MBAR to you Desktop?
     
  6. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    i have acquired malwarebytes premium package from my father in law, is this more useful to have disc?
    is it feasible to manually approach this infection from the command prompt?
     
  7. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
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    There is no need to do anything else except what I am telling you.

    • Download MBAR archive from the latest link I give you
    • Double click to unpack it from Safe mode w/ Networking
    • If if fails to start, open MBAR folder from your Desktop and then start mbar.cmd
    • Follow instructions.
     
  8. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    ok did all that. looks like it did install to desktop. didnt leave any icon or anything though. whats next
     
  9. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    says it unpacked but doesnt show anything but the installer stll. so im gonna run from the command
     
  10. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    tried to start from command prompt, didnt seem to do anything
     
  11. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    says its running in the task mgr
     
  12. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
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    When you unpack it by double clicking mbar-1.09.4.1001.exe, you should open mbar folder and start mbar.cmd like on the image below 1234.png .
     
  13. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    did that. now what
     
  14. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    found something called Netutils2016.sys and denied all user permissions
     
  15. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
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    Did you finish with scanning? Did you remove everything found?
     
  16. justin rodriguez

    Jun 7, 2017
    36
    55
    rancho cucamonga, ca. US
    Windows 10
    i didnt see any scan running. would it be obviously running or what? just staring at safe mode
     
  17. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,270
    2,623
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    I gave you instructions here to use.

    Scared to Leave Safe-Mode!

    Boot into safe mode into networking and do what I told you in last few posts.
     
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