Status
Not open for further replies.

Tao Jin

New Member
Dear sir or madam,
This afternoon, I wanted to Google something. But as soon as I press the Enter, I was in a totally different website - search-7.com. Then I used my phone to Google the solution and removed a suspicious software. I haven't done other things yet, but now I can actually visit Google. Even so, I'm not sure whether my computer was still under hijacking. If you know something about this, I hope you could give me some advice. I'd be appreciated if you could offer me a helping hand. Looking forward to you reply. Thanks again.
Yours,
Tao Jin​
 

nasdaq

Moderator
Verified
Staff member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This issue is removed by Malwarebytes.

Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer


  • Right-click on the MBAM icon and select Run as administrator to run the tool.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.[/*]
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.[/*]
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.[/*]
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button[/*]
  • Note: The scan may take some time to finish, so please be patient.[/*]
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.[/*]
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.[/*]
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.[/*]
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

If you wan I can check further and make sure all is gone.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.

Please post the logs for my review.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====
 

Tao Jin

New Member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This issue is removed by Malwarebytes.

Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer


  • Right-click on the MBAM icon and select Run as administrator to run the tool.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.[/*]
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.[/*]
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.[/*]
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button[/*]
  • Note: The scan may take some time to finish, so please be patient.[/*]
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.[/*]
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.[/*]
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.[/*]
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

If you wan I can check further and make sure all is gone.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.

Please post the logs for my review.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====
Hmmm... In fact, I have removed the harmful software and now I can visit Google directly. But still thanks for your answer. I've got another question, which is related to the harmful software I installed, whether Televzr carries Search-7 Hijacking virus?
 

Tao Jin

New Member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This issue is removed by Malwarebytes.

Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer


  • Right-click on the MBAM icon and select Run as administrator to run the tool.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.[/*]
  • On the left menu pane click the Settings tab, and then select the Protection tab on the top.[/*]
  • Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.[/*]
  • Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button[/*]
  • Note: The scan may take some time to finish, so please be patient.[/*]
  • If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.[/*]
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.[/*]
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.[/*]
Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

If you wan I can check further and make sure all is gone.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.

Please post the logs for my review.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====
Is 360 security reliable?
 

nasdaq

Moderator
Verified
Staff member
Hi,

360 Security. It's not recommanded. Read about it.

===


I installed, whether Televzr carries Search-7 Hijacking virus?

Send the program file to VirusTotal for inspection.

Follow the directives on this page.

I would be in a better situation to help if I could at least see the FRST.TXT and Addition.txt logs that will be created when you execute the Farbar Scanner program.
 
Status
Not open for further replies.
Top