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- Thread starter gotodal
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well... Actually, I do have some issues.
1. As you recommended I uninstalled my Malwarebytes Anti-Malware in order to reinstall it. Same thing happened as couple days ago: installation still did not even start and warning came up: Setup was unable to create directory C:\Users\IGOR\AppData\Local\Temp\is-VIQ67.tmp
Error 5: Access is denied.
Is this Temp directory got protected or something??
2. Another issue is that after all these cleaning I have Games folder in my Start Menu with all the Windows own games icons. But when I click any of them nothing happens and games would not start.
Is it possible to fix these two issues? Other than that everyting seems to be OK.
Thank you very much, Fiery.
1. As you recommended I uninstalled my Malwarebytes Anti-Malware in order to reinstall it. Same thing happened as couple days ago: installation still did not even start and warning came up: Setup was unable to create directory C:\Users\IGOR\AppData\Local\Temp\is-VIQ67.tmp
Error 5: Access is denied.
Is this Temp directory got protected or something??
2. Another issue is that after all these cleaning I have Games folder in my Start Menu with all the Windows own games icons. But when I click any of them nothing happens and games would not start.
Is it possible to fix these two issues? Other than that everyting seems to be OK.
Thank you very much, Fiery.
Fiery
Level 1
- Jan 11, 2011
- 2,007
Download and Run Windows Repair (all in one)
Download Windows Repair (all in one)
Download Windows Repair (all in one)
- Install the program then run it.
- Go to step 2 and allow it to run Disc check by clicking Do It
- Go to step 3 and allow it to run SFC
- Go to start repairs tab and click start.
- Allow the program to create a system restore and backup registries when prompted.
- Check the box next to "Restart/Shutdown system when finished" and ensure all the boxes are checked along with the default checks
- Then click Start.
I just ran Malwarebytes installation setup file as administrator and it worked!! I'm not sure if it's right thing to run setup as admin but at least it worked. I scaned the PC and found no threats.
So now I have only Games issue.
So now I have only Games issue.
I just found my Games problem solution on internet. They recommended to turn Windows Features/Games off, then reboot and turn it back on. Now it works like nothing ever happened.
Fiery, thank you very much for helping me to clean my laptop!! I really appreciate your time and effort.
I just have one more question. What programs would you recommend to install for real time protection? And what programs should I keep in my PC to scan it for viruses and malware once in a while just to be on a safe side?
Fiery, thank you very much for helping me to clean my laptop!! I really appreciate your time and effort.
I just have one more question. What programs would you recommend to install for real time protection? And what programs should I keep in my PC to scan it for viruses and malware once in a while just to be on a safe side?
Fiery
Level 1
- Jan 11, 2011
- 2,007
I'm glad you were able to fix it! 
I definitely do not recommend Anvisoft, I have listed some suggestions below to help you secure your PC.
Double click on OTL to run it
Also, open adwCleaner and click Uninstall
Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.
For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link
Keep your system updated
Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:
I also recommend you to switch your antivirus program to a better one. Here are some suggestions:
In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.
Other steps that you may want to do to further protect your system/files:
Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.
Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.
Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.
Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.
Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.
Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.
Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask
I definitely do not recommend Anvisoft, I have listed some suggestions below to help you secure your PC.
Double click on OTL to run it
- Click on the Cleanup button at the top.
- You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
- This will remove itself and other tools we may have used.
Also, open adwCleaner and click Uninstall
Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.
For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link
Keep your system updated
Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:
- Download and install Update Checker. It will notify you if any of your programs require an update.
- Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
- Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here
I also recommend you to switch your antivirus program to a better one. Here are some suggestions:
In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.
- Online Armor
- Comodo Firewall - If you are an advance user
- ZoneAlarm Free Firewall
Other steps that you may want to do to further protect your system/files:
- Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
- Backup important files regulary to an external hard-drive or USB
Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.
Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.
Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.
Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.
- KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
- AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
- NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
- Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites
Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.
Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.
Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask
My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
For the future to other people here: Backup all your important files before you started doing cleaning!! I just foung that after all this I lost very important folder on my C:\. I blaimed myself for not saving it - 40Gb very important my personal data. Luckily, I found this folder in another folder I never paid attention for - Perflogs. Have no idea why and how it got moved there.
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