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<blockquote data-quote="Jack" data-source="post: 58659" data-attributes="member: 1"><p>Hello ziggy,</p><p>While in Normal Mode , are you able to connect to the Internet?</p><p></p><p><hr /></p><p>Please take note of the below: </p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. </p><p></p><p><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </p><p></p><p><span style="font-size: 15px">Step 1 : <strong>Download and run Combofix</strong></span></p><p> </p><p>Download <strong>ComboFix </strong>from one of the following locations: </p><p><a href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" target="_blank"><strong><span style="color: blue">Link 1</span></strong> </a> </p><p><a href="http://www.forospyware.com/sUBs/ComboFix.exe" target="_blank"><strong><span style="color: blue">Link 2 </span></strong></a> </p><p> </p><p><span style="color: red">VERY IMPORTANT !!! </span>Save ComboFix.exe to your <strong>Desktop </strong> </p><p> </p><p>* <span style="color: red">IMPORTANT</span> - <strong>Disable your AntiVirus and AntiSpyware applications</strong>, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link <a href="http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216" target="_blank">here </a> </p><ul> <li data-xf-list-type="ul">Double click on <strong>ComboFix.exe</strong> & follow the prompts.</li> <li data-xf-list-type="ul">Accept the disclaimer and allow to update if it asks<br /> <br /> <img src="http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> <br /> <img src="http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> </li> <li data-xf-list-type="ul">When finished, it shall produce a log for you.<strong> <br /> [*]Please include the C:\ComboFix.txt in your next reply.</strong></li> </ul><p></p><p><span style="color: red">Notes:</span></p><p><span style="color: red">1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.</span></p><p><span style="color: red">2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</span></p><p><span style="color: red">3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</span></p><p><span style="color: red"></span></p></blockquote><p></p>
[QUOTE="Jack, post: 58659, member: 1"] Hello ziggy, While in Normal Mode , are you able to connect to the Internet? <hr /> Please take note of the below: [list] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [b]stop and ask[/b]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them.[/list] [color=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/color] [color=#0000CD][b]Before we start:[/b][/color] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [SIZE=4]Step 1 : [b]Download and run Combofix[/b][/SIZE] Download [b]ComboFix [/b]from one of the following locations: [url=http://download.bleepingcomputer.com/sUBs/ComboFix.exe][b][color=blue]Link 1[/color][/b] [/url] [url=http://www.forospyware.com/sUBs/ComboFix.exe][b][color=blue]Link 2 [/color][/b][/url] [color=red]VERY IMPORTANT !!! [/color]Save ComboFix.exe to your [b]Desktop [/b] * [color=red]IMPORTANT[/color] - [b]Disable your AntiVirus and AntiSpyware applications[/b], usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link [url=http://forums.whatthetech.com/How_Disable_your_Security_Programs_t96260.html&pid=494216#entry494216]here [/url] [list][*]Double click on [b]ComboFix.exe[/b] & follow the prompts. [*]Accept the disclaimer and allow to update if it asks [img]http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png[/img] [img]http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png[/img] [*]When finished, it shall produce a log for you.[b] [*]Please include the C:\ComboFix.txt in your next reply.[/b] [/list] [color=red]Notes: 1. Do not mouse-click Combofix's window while it is running. That may cause it to stall. 2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions. 3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it. [/color] [/QUOTE]
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