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<blockquote data-quote="ziggy783" data-source="post: 58779" data-attributes="member: 1714">So I have been running OTL for several hours and basically nothing has come up (no error prompt). I&#039;m afraid to click the mouse on it as per the warnings that this could cause problems. But I&#039;m concerned that OTL has frozen? I am not sure if I should turn off the computer (I would essentially have to power off because I am not able to access the start menu to restart -- the only thing visible is the OTL frame and the surrounding desktop wallpaper image -- nothing else, no icons, no start menu visible). Please advise. I will simply leave the infected computer on in the current state until you offer recommendations.I should also mention that during the process of disabling MBAM, I was finally able to activate the updates (since I finally had internet access at that point). I clicked on &quot;start trial&quot; in order to uncheck the box that you had recommended in order to disable MBAM. But before I did that, Malwarebytes identified that same &quot;z&quot; exe program as a deleterious process and prompted me to decide how to proceed -- i clicked on &quot;quarantine&quot; before proceeding with the &quot;start trial&quot;As usual, thanks for your assistance</blockquote>

[QUOTE="ziggy783, post: 58779, member: 1714"] So I have been running OTL for several hours and basically nothing has come up (no error prompt). I'm afraid to click the mouse on it as per the warnings that this could cause problems. But I'm concerned that OTL has frozen? I am not sure if I should turn off the computer (I would essentially have to power off because I am not able to access the start menu to restart -- the only thing visible is the OTL frame and the surrounding desktop wallpaper image -- nothing else, no icons, no start menu visible). Please advise. I will simply leave the infected computer on in the current state until you offer recommendations. I should also mention that during the process of disabling MBAM, I was finally able to activate the updates (since I finally had internet access at that point). I clicked on "start trial" in order to uncheck the box that you had recommended in order to disable MBAM. But before I did that, Malwarebytes identified that same "z" exe program as a deleterious process and prompted me to decide how to proceed -- i clicked on "quarantine" before proceeding with the "start trial" As usual, thanks for your assistance [/QUOTE]

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