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Windows Malware Removal Help & Support
seeking assistance to remove win32.downloader.gen
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<blockquote data-quote="Jack" data-source="post: 132376" data-attributes="member: 1"><p>Hello,</p><p>Can you run the below scans, then run a scan with Spybot and post the log here, so that we may take a look what files are detected as malware by this antivirus.</p><p></p><p><span style="font-size: 15px">STEP 1: Run a computer scan with Malwarebytes Anti-Malware Free</span></p><ol> <li data-xf-list-type="ol">You can download Malwarebytes Anti-Malware Free from the below link.<br /> <a href="http://www.malwarebytes.org/products/malwarebytes_free" target="_blank"><strong>MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK</strong></a> <em>(This link will open a new web page from where you can download Malwarebytes Anti-Malware Free)</em></li> <li data-xf-list-type="ol">Double-click mbam-setup.exe and follow the prompts to install the program.</li> <li data-xf-list-type="ol">At the end, be sure a checkmark is placed next to <strong>Update Malwarebytes' Anti-Malware</strong> and <strong>Launch Malwarebytes' Anti-Malware</strong>, then click <strong>Finish</strong>. </li> <li data-xf-list-type="ol">Once the program has loaded, select <strong>Perform full scan</strong>, then click on the <strong>Scan</strong> button.</li> <li data-xf-list-type="ol"> When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ol">Be sure that everything is checked, and click <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ol">When completed, a log will open in Notepad. Post the log back here.</li> </ol><p></p><hr /><p></p><p></p><p><span style="font-size: 18px">STEP 2: Run a scan with AdwCleaner</span></p><p></p><p><ol><li>Download <strong>AdwCleaner</strong> from the below link.</p><p><<strong>><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></<strong>> <em>(This link will automatically download AdwCleaner on your computer)</em></li></strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong> <li>Close all open programs and internet browsers.</li></strong></strong></p><p><strong><strong> <li>Double click on <<strong>>adwcleaner.exe</<strong>> to run the tool.</li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li>Click on <<strong>>Delete</<strong>>,then confirm each time with <<strong>>Ok</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Your computer will be rebooted automatically. A text file will open after the restart.</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Please post the contents of that logfile with your next reply.</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>You can find the logfile at <<strong>>C:\AdwCleaner[S1].txt</<strong>> as well.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">STEP 3: Run a scan with Junkware Removal Tool</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <ol> <li data-xf-list-type="ol">Please download <strong>Junkware Removal Tool</strong> to your desktop from the following link:<br /> <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank"><strong>JUNKWARE REMOVAL TOOL DOWNLOAD LINK</strong></a> <em>(This link will automatically download Junkware Removal Tool on your computer)</em></li> <li data-xf-list-type="ol">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ol">The tool will open and start scanning your system</li> <li data-xf-list-type="ol">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ol">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ol">Post the contents of JRT.txt into your next reply</li> </ol><hr /><p></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"><strong>What's next?</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">Add the following logs to your next post (You can find <a href="http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072" target="_blank"><strong>here</strong></a> details on how to use the Attachment System): </span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">1.Malwarebytes Anti-Malware log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">2.AdwCleaner log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">3. Junkware Removal Tool log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">4.Let me know if you had any problems with the above instructions and also <<strong>>let me know how things are running now!</<strong>></strong></strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 132376, member: 1"] Hello, Can you run the below scans, then run a scan with Spybot and post the log here, so that we may take a look what files are detected as malware by this antivirus. [SIZE=4]STEP 1: Run a computer scan with Malwarebytes Anti-Malware Free[/SIZE] [list=1][*]You can download Malwarebytes Anti-Malware Free from the below link. [url=http://www.malwarebytes.org/products/malwarebytes_free][b]MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK[/b][/url] [i](This link will open a new web page from where you can download Malwarebytes Anti-Malware Free)[/i] [*]Double-click mbam-setup.exe and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to [b]Update Malwarebytes' Anti-Malware[/b] and [b]Launch Malwarebytes' Anti-Malware[/b], then click [b]Finish[/b]. [*]Once the program has loaded, select [b]Perform full scan[/b], then click on the [b]Scan[/b] button. [*] When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is checked, and click [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. Post the log back here.[/list] [hr] [SIZE=5]STEP 2: Run a scan with AdwCleaner[/SIZE] <ol><li>Download [b]AdwCleaner[/b] from the below link. <[b]><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></[b]> [i](This link will automatically download AdwCleaner on your computer)[/i]</li> <li>Close all open programs and internet browsers.</li> <li>Double click on <[b]>adwcleaner.exe</[b]> to run the tool.</li> <li>Click on <[b]>Delete</[b]>,then confirm each time with <[b]>Ok</[b]>.</li> <li>Your computer will be rebooted automatically. A text file will open after the restart.</li> <li>Please post the contents of that logfile with your next reply.</li> <li>You can find the logfile at <[b]>C:\AdwCleaner[S1].txt</[b]> as well.</li> </ol> <hr /> [SIZE=5]STEP 3: Run a scan with Junkware Removal Tool[/SIZE] [list=1][*]Please download [b]Junkware Removal Tool[/b] to your desktop from the following link: [url=http://thisisudax.org/downloads/JRT.exe][b]JUNKWARE REMOVAL TOOL DOWNLOAD LINK[/b][/url] [i](This link will automatically download Junkware Removal Tool on your computer)[/i] [*]Double-click to run the tool. For [b]Windows Vista[/b] or [b]7[/b] users, right-click the file and select [b]Run as Administrator[/b] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply[/list] [hr] [SIZE=5][b]What's next?[/b] Add the following logs to your next post (You can find [url=http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072][b]here[/b][/url] details on how to use the Attachment System): 1.Malwarebytes Anti-Malware log 2.AdwCleaner log 3. Junkware Removal Tool log 4.Let me know if you had any problems with the above instructions and also <[b]>let me know how things are running now!</[b]>[/b][/b][/SIZE][b][b][/b][/b][/hr][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/hr] [/QUOTE]
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