Troubleshoot Setting manual DNS breaks internet; Windows support unresponsive

seanss

Level 1
Aug 8, 2016
35
List of current issues
DNS Settings
Steps taken, but have been unsuccessful?
Disabling antivirus (Bitdefender)
Uninstalling antivirus
Restarting several times
Trying to set custom DNS on WiFi as well as Ethernet adapters (internet works on neither when custom DNS is configured)
Resetting TCP/IP using netshell "netsh int ip reset"
Flushing DNS cache using "ipconfig /flushdns"
Disabling IPv6
Booting into Safe Mode with Networking and attempting to make DNS changes there
Running Network Troubleshooter (it could not identify the problem)
Checking "validate settings on exit" when setting manual DNS
Hi all, am running Windows 10 version 20H2, build 19042.685.

When I try to configure manual DNS under my adapter properties, DNS no longer resolves and my internet does not function properly. Moreover, when I use a VPN service, the internet does not function, presumably due to the same issue. Also, for reference, I've been trying to use Google & Cloudflare's DNS addresses (8.8.8.8 and 1.1.1.1)

Some notes:

  • This is not related to my network. This machine has been taken to several different networks, and the issue has persisted on all of them. Moreover, I have configured several other devices on the SAME network as the Windows 10 machine, all of which can use custom DNS or VPNs with ease.
  • This issue does not persist if I set my DNS to configure automatically.
  • The DNS server I am trying to use is not blocked on my network. Again, I have tried this on several networks so this should not be a concern, but I specifically tested it on other devices and made certain that any and all DNS servers I was attempting to use were in fact not blocked on the network.
Troubleshooting steps already attempted:
  • Disabling antivirus (Bitdefender)
  • Uninstalling antivirus
  • Restarting several times
  • Trying to set custom DNS on WiFi as well as Ethernet adapters (internet works on neither when custom DNS is configured)
  • Resetting TCP/IP using netshell "netsh int ip reset"
  • Flushing DNS cache using "ipconfig /flushdns"
  • Disabling IPv6
  • Booting into Safe Mode with Networking and attempting to make DNS changes there
  • Running Network Troubleshooter (it could not identify the problem)
  • Checking "validate settings on exit" when setting manual DNS
Any further information on reasons this might be happening as well as possible solutions would be greatly appreciated!! Windows support was completely unresponsive lol

See screenshot for a visual representation of how I am changing my DNS resolvers. On the second page "Internet Protocol Version 4 Properties", I choose "Use the following DNS server addresses" and enter in my DNS resolver.

1619710016209.png
 
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JoyousBudweiser

Level 12
Verified
Aug 22, 2013
580
Try reinstalling network drivers. If your ISP support ipv6, try setting dns in ipv6 too, check your host file, if possible reset it to default state. stop using dns and switch to doh it's safer.
 
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