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Windows Malware Removal Help & Support
SMART-Followed Fix But Some Files Still Hidden
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<blockquote data-quote="Jack" data-source="post: 52935" data-attributes="member: 1"><p>Hello mcnamara9,</p><p>This rogue has moved your saved pinned task bar items and other shortcuts into the temporary internet folder, so now we will have to copy them back to their original location.</p><p><span style="font-size: 15px">Step 1: Enable on your system the 'Show hidden files, folders, and drives' option.</span></p><p><ul></p><p> <li>IGo to <<strong>>Computer</<strong>> → Click on the <<strong>>Organize</<strong>> tab → select <<strong>>Folder and search options</<strong>>.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><img title="Enable the option to see hidden files" src="http://malwaretips.com/images/removalguide/view-hidden-items.png" alt="[Image: viewhiddenfiles.png]" width="338" height="351" border="0" /></li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>In the new window that appeared select the <<strong>>View</<strong>> tab and choose the option <<strong>>Show hidden files, folders, and drives</<strong>> then click Apply and OK.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img title="Show hidden files, folders, and drives" src="http://malwaretips.com/images/removalguide/see-hidden-files.png" alt="[Image: Show hidden files, folders, and drives.png]" width="297" height="360" border="0" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">Step 2: This rogue software has moved your shorcuts in a folder in the Temporary Internet files called <<strong>>smtmp</<strong>>, so now we will need to copy them back to their original locations.</strong></strong></span><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>You can find the <<strong>>smtmp folder</<strong>> in <<strong>>C:\Users\[Your Username]\AppData\Local\Temp</<strong>></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img title="Copy the content of each folder to their original location" src="http://malwaretips.com/images/removalguide/path-to-hidden-files.png" alt="[Image: Show hidden files, folders, and drives.png]" width="708" height="183" border="0" /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>The <<strong>>smtmp folder will contain 4 folders</<strong>> and you'll need to <strong>copy the content of this folders back to their original locations</strong>.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Copy the content from <strong>%Temp%\smtmp\1\</strong> TO <em>C:\ProgramData\Microsoft\Windows\Start Menu</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Copy the content from <strong>%Temp%\smtmp\2\</strong> TO <em>C:\Users\[your username]\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em></em>Copy the content from <strong>%Temp%\smtmp\3\</strong> TO <em>C:\Users\[your username]\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar</em> </strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Copy the content from <strong>%Temp%\smtmp\4\</strong> TO <em>C:\Users\Public\Desktop</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 52935, member: 1"] Hello mcnamara9, This rogue has moved your saved pinned task bar items and other shortcuts into the temporary internet folder, so now we will have to copy them back to their original location. [SIZE=4]Step 1: Enable on your system the 'Show hidden files, folders, and drives' option.[/SIZE] <ul> <li>IGo to <[b]>Computer</[b]> → Click on the <[b]>Organize</[b]> tab → select <[b]>Folder and search options</[b]>.</li> <img title="Enable the option to see hidden files" src="http://malwaretips.com/images/removalguide/view-hidden-items.png" alt="[Image: viewhiddenfiles.png]" width="338" height="351" border="0" /></li> </ul> In the new window that appeared select the <[b]>View</[b]> tab and choose the option <[b]>Show hidden files, folders, and drives</[b]> then click Apply and OK. <img title="Show hidden files, folders, and drives" src="http://malwaretips.com/images/removalguide/see-hidden-files.png" alt="[Image: Show hidden files, folders, and drives.png]" width="297" height="360" border="0" /> [SIZE=4]Step 2: This rogue software has moved your shorcuts in a folder in the Temporary Internet files called <[b]>smtmp</[b]>, so now we will need to copy them back to their original locations.[/b][/b][/SIZE][b][b] You can find the <[b]>smtmp folder</[b]> in <[b]>C:\Users\[Your Username]\AppData\Local\Temp</[b]> <img title="Copy the content of each folder to their original location" src="http://malwaretips.com/images/removalguide/path-to-hidden-files.png" alt="[Image: Show hidden files, folders, and drives.png]" width="708" height="183" border="0" /> The <[b]>smtmp folder will contain 4 folders</[b]> and you'll need to [b]copy the content of this folders back to their original locations[/b]. Copy the content from [b]%Temp%\smtmp\1\[/b] TO [i]C:\ProgramData\Microsoft\Windows\Start Menu[/i] Copy the content from [b]%Temp%\smtmp\2\[/b] TO [i]C:\Users\[your username]\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\ [/i]Copy the content from [b]%Temp%\smtmp\3\[/b] TO [i]C:\Users\[your username]\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar[/i] Copy the content from [b]%Temp%\smtmp\4\[/b] TO [i]C:\Users\Public\Desktop[/i][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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