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Message: <blockquote data-quote="Jack" data-source="post: 63132" data-attributes="member: 1">Hello,Can you please run the below scans:STEP 1. Run a scan with Kaspersky Virus Removal ToolClick <a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow external" rel="nofollow"><>here</></a> to download the Kaspersky Virus Removal Tool.<ol>    <li>Save it to your desktop.</li>    <li>Double click the setup file to run it.</li>    <li>Follow the onscreen prompts until it is installed</li>    <li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:<ul>    <li>System Memory</li>    <li>Hidden startup objects</li>    <li>Disk boot sectors</li>    <li>Local Disk (C: )</li>    <li>Also any other drives (Removable that you may have)</li></ul></li>    <li>Then click on <>Actions</> on the left hand side</li>    <li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>    <li>Click on <>Automatic Scan</></li>    <li>Now click the <>Start Scanning</> button, to run the scan</li>    <li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>    <li>Click <>Detected threats</> on the left</li>    <li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>    <li>Please attach kaslog.txt in your next reply.</li></ol><hr />STEP 2. Run a scan with ESET Online Scanner<ol>    <li>Download ESET Online Scanner utility.<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET Online Scanner Download Link</a></> (This link will automatically download ESET Online Scanner on your computer.)</li>    <li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>    <li>Check <>Yes, I accept the Terms of Use</></li>    <li>Click the <>Start</> button.</li>    <li>Check <>Scan archives</></li>    <li>Push the <>Start</> button.</li>    <li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>    <li>When the scan completes, push <>List of found threats</></li>    <li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>    <li>Push the <>back</> button.</li>    <li>Push <>Finish</></li></ol><hr />STEP 3: Run a scan with RogueKiller<ol>    <li>Please <>download the latest official version of </><>RogueKiller</>.<a href="http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe" rel="nofollow" target="_blank">RogueKiller Download Link</a> (This link will automatically download RogueKiller on your computer)</li>    <li><>Double click on RogueKiller.exe</> to start this utility and then <>wait for the Prescan to complete</>.This should take only a few seconds and then you can <>click the Start button</> to perform a system scan.<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-1.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li>    <li>After the scan has completed, <>press the Delete button</> to remove any malicious registry keys.<img title="Press Delete to remove the malicious registry keys" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-2.png" alt="[Image: roguekiller-2.png]" width="600" height="450" border="0" /></li>    <li>Next we will need to restore your shortcuts, <>so click on the ShortcutsFix button </>and allow the program to run.<img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-3.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li></ol>The report has been created on the desktop.In your next reply please post:    All RKreport.txt text files located on your desktop.<hr />STEP 4: Run Windows Repair All in OneDownload <><a title="External link" href="http://www.tweaking.com/content/page/windows_repair_all_in_one.html" rel="nofollow">Windows Repair by Tweaking.com</a></> to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com<ol>    <li>Double-click <>tweaking.com_windows_repair_aio.zip</> and extract the <>Tweaking.com - Windows Repair</> folder to your desktop.</li>    <li>Now open this folder and double-click <>Repair_Windows.exe</>.</li>    <li>Click the <>Start Repairs</> tab on the far right.</li>    <li>Click the <>Start</> button (bottom right)Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.</li>    <li>Click <>Unselect All</></li>    <li>Put a checkmark in the following items:<ul>    <li>Repair Hosts File</li><li>Unhide Non System Files</li>        <li>Remove Policies Set By Infections</li>    <li>Set Windows Services To Default Startup</li></ul>Note: Leave everything else unchecked</li>    <li>Put a checkmark in <>Restart System When Finished</></li>    <li>Now click the <>Start</> button (bottom right)</li></ol>What's next?Attach the following logs to your post (You can find <a href="http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072" target="_blank">here</a> details on how to use the Attachment System): 1.Kaspersky log2.ESET log3.RogueKiller logs4.Let me know if you had any problems with the above instructions and also let me know how things are running now!</blockquote>

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