SPP 14C2.tmp
- Thread starter addal
- Start date
- Status
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
You should be able to run both scans while in Normal mode...
STEP 1: Run a scan with Malwarebytes Anti-Malware in Chamelon mode
<ol>
<li>Download <>Malwarebytes Chameleon from <a title="External link" href="http://downloads.malwarebytes.org/file/chameleon" rel="nofollow external">here</a> </>and extract it to a folder in a convenient location</li>
<li>Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.</li>
<li>If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window <em><>Note:</> Do not attempt to open <>mbam-killer</> as that is not a Chameleon executable and serves a different purpose)</em></li>
<li>Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for yo</li>
<li>Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click <>OK</> when it says that the database was updated successful</li>
<li>Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan</li>
<li>Upon completion of the scan, if anything has been detected, click on <>Show Result</></li>
<li>Have Malwarebytes Anti-Malware remove any threats that are detected and click <>Yes</> if prompted to reboot your computer to allow the removal process to complete</li>
<li>After your computer restarts, open <>Malwarebytes Anti-Malware</> and perform a Full System scan to verify that there are no remaining threats</li>
Please add both logs in your next reply.
</ol>
<hr />
Please run the following utility so that I can get a log of your system...
STEP 2 : Run a scan with Combofix
Download ComboFix from one of the following locations:
COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
<ul>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
<>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</>.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------------
How to run the Combofix scan :
Additional notes:
<ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>
<hr />
What's next?
Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. ComboFix Log
2. Malwarebytes Anti-Malware log
3. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
<hr />
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
You should be able to run both scans while in Normal mode...
STEP 1: Run a scan with Malwarebytes Anti-Malware in Chamelon mode
<ol>
<li>Download <>Malwarebytes Chameleon from <a title="External link" href="http://downloads.malwarebytes.org/file/chameleon" rel="nofollow external">here</a> </>and extract it to a folder in a convenient location</li>
<li>Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.</li>
<li>If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window <em><>Note:</> Do not attempt to open <>mbam-killer</> as that is not a Chameleon executable and serves a different purpose)</em></li>
<li>Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for yo</li>
<li>Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click <>OK</> when it says that the database was updated successful</li>
<li>Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan</li>
<li>Upon completion of the scan, if anything has been detected, click on <>Show Result</></li>
<li>Have Malwarebytes Anti-Malware remove any threats that are detected and click <>Yes</> if prompted to reboot your computer to allow the removal process to complete</li>
<li>After your computer restarts, open <>Malwarebytes Anti-Malware</> and perform a Full System scan to verify that there are no remaining threats</li>
Please add both logs in your next reply.
</ol>
<hr />
Please run the following utility so that I can get a log of your system...
STEP 2 : Run a scan with Combofix
Please read and follow very carefully the below instructions
Download ComboFix from one of the following locations:
COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
<ul>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
<>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</>.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------------
How to run the Combofix scan :
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Additional notes:
<ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>
<hr />
What's next?
Add the following logs to your next post (You can find here details on how to use the Attachment System):
1. ComboFix Log
2. Malwarebytes Anti-Malware log
3. Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
<hr />
Last edited by a moderator:
- Oct 5, 2012
- 2,697
Okay. Thank you for the Screenshots....
STEP 1: Clean your temporary files to gain more hard drive space and remove the junk files
<ol>
<li>Download Ccleaner from the below link:
CCLEANER DOWNLOAD LINK</a> <em>(This link will automatically download Ccleaner on your computer)</em></li>
<li>Install Ccleaner by following the prompts</li>
<li>Start Ccleaner and the following should be selected by default, if not, please select:
<img src="http://i52.tinypic.com/4l5a4i.png" alt="Posted Image" /></li>
<li>Click <img src="http://i56.tinypic.com/16jox2o.png" alt="Posted Image" /> and choose <img src="http://i40.tinypic.com/5x3nu8.gif" alt="Posted Image" /></li>
<li>Uncheck <img src="http://i51.tinypic.com/amuvj8.gif" alt="Posted Image" /></li>
<li>Then go back to <img src="http://i41.tinypic.com/2jb4qyb.gif" alt="Posted Image" /> and click <img src="http://i25.tinypic.com/nf47ev.gif" alt="Posted Image" /> to run it.</li>
<li>Exit CCleaner.</li>
</ol>
STEP 2: Run Temp File Cleaner by OldTimer
<ol>
<li>You can download the TFC utility from the below link
<a title="External link" href="http://oldtimer.geekstogo.com/TFC.exe" rel="nofollow external"><>TFC DOWNLOAD LINK</></a> <em>(This link will automatically download Temp File Cleaner on your computer)</em></li>
<li>Please double-click <>TFC.exe</> to run it. (<>Note:</> If you are running on Vista or 7, right-click on the file and choose <>Run As Administrator</>).</li>
<li>It <>will close all programs</> when run, so make sure you have <>saved all your work</> before you begin.</li>
<li>Click the <>Start</> button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. <>Let it run uninterrupted to completion</>.</li>
<li>Once it's finished it should <>reboot your machine</>. If it does not, please <>manually reboot the machine</> yourself to ensure a complete clean.</li>
</ol>
<hr />
STEP 3: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 1: Clean your temporary files to gain more hard drive space and remove the junk files
<ol>
<li>Download Ccleaner from the below link:
CCLEANER DOWNLOAD LINK</a> <em>(This link will automatically download Ccleaner on your computer)</em></li>
<li>Install Ccleaner by following the prompts</li>
<li>Start Ccleaner and the following should be selected by default, if not, please select:
<img src="http://i52.tinypic.com/4l5a4i.png" alt="Posted Image" /></li>
<li>Click <img src="http://i56.tinypic.com/16jox2o.png" alt="Posted Image" /> and choose <img src="http://i40.tinypic.com/5x3nu8.gif" alt="Posted Image" /></li>
<li>Uncheck <img src="http://i51.tinypic.com/amuvj8.gif" alt="Posted Image" /></li>
<li>Then go back to <img src="http://i41.tinypic.com/2jb4qyb.gif" alt="Posted Image" /> and click <img src="http://i25.tinypic.com/nf47ev.gif" alt="Posted Image" /> to run it.</li>
<li>Exit CCleaner.</li>
</ol>
STEP 2: Run Temp File Cleaner by OldTimer
<ol>
<li>You can download the TFC utility from the below link
<a title="External link" href="http://oldtimer.geekstogo.com/TFC.exe" rel="nofollow external"><>TFC DOWNLOAD LINK</></a> <em>(This link will automatically download Temp File Cleaner on your computer)</em></li>
<li>Please double-click <>TFC.exe</> to run it. (<>Note:</> If you are running on Vista or 7, right-click on the file and choose <>Run As Administrator</>).</li>
<li>It <>will close all programs</> when run, so make sure you have <>saved all your work</> before you begin.</li>
<li>Click the <>Start</> button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. <>Let it run uninterrupted to completion</>.</li>
<li>Once it's finished it should <>reboot your machine</>. If it does not, please <>manually reboot the machine</> yourself to ensure a complete clean.</li>
</ol>
<hr />
STEP 3: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
Last edited by a moderator:
- Oct 5, 2012
- 2,697
kuttus said:
In the Ccleaner Scan please make sure you put a check mark in the Following Option called Show Notification Cache After that Press on Run Cleaner.... You have to restart the computer after completing the scan... After a restart check if you are able to see SPP 14C2.tmp.
- Oct 5, 2012
- 2,697
Hi,
Do you know what this file is for?
C:\Users\Lasse Fujitsu\Documents\fastd70.exe
Do you downloaded it? It seems this one is there in your My Documents...
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
STEP 2: Run Notification Area Cleaner
<ol>
<li>Download Notification Area Cleaner from this link. After that save it to your computer Desktop...
<li>Extract the notification-area-cleaner-x64.zip and you can see one file NotificationsCleaner.exe inside it.
<li>Right Click on NotificationsCleaner.exe
and Select Run as Administrator
<li>You will be able to see one Black Window as shown below. Press on Clean in that one.
<li>After completing the Clean restart the computer.
</ol>
After completing the Clean restart the computer and check if you are getting that 14C2.tmp.
Do you know what this file is for?
C:\Users\Lasse Fujitsu\Documents\fastd70.exe
Do you downloaded it? It seems this one is there in your My Documents...
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
Code:
:Files
C:\ProgramData\6CA961B207C8487500006CA8F51352B5
:Commands
[EmptyTemp]
[EmptyFlash]
[EmptyJava]
[Reboot]<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
STEP 2: Run Notification Area Cleaner
<ol>
<li>Download Notification Area Cleaner from this link. After that save it to your computer Desktop...
<li>Extract the notification-area-cleaner-x64.zip and you can see one file NotificationsCleaner.exe inside it.
<li>Right Click on NotificationsCleaner.exe
<li>You will be able to see one Black Window as shown below. Press on Clean in that one.
<li>After completing the Clean restart the computer.
</ol>
After completing the Clean restart the computer and check if you are getting that 14C2.tmp.
Last edited by a moderator:
- Oct 5, 2012
- 2,697
Great to hear that it's gone... 
That one was a Notification Area History only...
From all of the other log files it seems your computer is safe. Are you facing any other issues on your computer now?
Is there any thing else that I can assist you?
Double click on OTL to run it
Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.
For XP
How to create a Restore Point in XP
Delete all restore points except the most recent one
For Vista
Create a restore point
Delete all but the most recent restore point
For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link
Keep your system updated
I also recommend you to switch your antivirus program to a better one. Here are some suggestions:
In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.
Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.
Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.
Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.
Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.
Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.
Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask
<hr />
What's next?
That one was a Notification Area History only... From all of the other log files it seems your computer is safe. Are you facing any other issues on your computer now?
Is there any thing else that I can assist you?
Double click on OTL to run it
- Click on the Cleanup button at the top.
- You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
- This will remove itself and other tools we may have used.
Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.
For XP
How to create a Restore Point in XP
Delete all restore points except the most recent one
For Vista
Create a restore point
Delete all but the most recent restore point
For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link
Keep your system updated
- Keeping your programs (especially Adobe and Java products) updated is essential. Update Checker will notify you if any of your programs require an update.
- Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
- Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here
I also recommend you to switch your antivirus program to a better one. Here are some suggestions:
- avast! 7 Home Edition - Don't use it with Online Armor
- Avira AntiVir Personal
- Microsoft Security Essentials
In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.
- Online Armor
- Comodo Firewall - If you are an advance user
Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.
Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.
Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.
- KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
- AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
- NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
- Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites
Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.
Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.
Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask
<hr />
What's next?
- Bulild up your malware defenses by starting a new thread in Security Configuration Wizard forum.
- Learn how to avoid malware by reading this article <a href="http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/">How to easily avoid malware</a>
- Be an active member in the MalwareTips community!
- Oct 5, 2012
- 2,697
This thread is now closed.
Reason: <span style="color: #ff0000;">Resolved</span>
<span style="color: #ff0000;"><>The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. </></span>
<span style="color: #ff0000;"><>DO NOT use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.</></span>
All members requesting Malware Removal Assistance are required to follow all procedures in the thread
Last edited by a moderator:
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