Spyware removal

[Mannydt08]

Windows_defender- security warning
The computer has alerted us that it has been infected with a spyware. The following data has been compromised
>emails credentials
>banking passwords
> Facebook login
>pictures and documents
Windows _ Defender scan has found potentially unwanted adware on this device that can steal your passwords online identity financial information personal files pictures or documents you must contact us immediately so that our Engineers can walk you through the removal process over phone call Microsoft support immediately to report this threat prevent identity theft and then lock access to this device closing this window will put your personal information at risk and lead to a suspension of your windows registration call Microsoft support how do I remove this without having to call that scam after clicking on the link

 

[Mannydt08]

I need to get the steps cuz the tab is also locked

 

[Mannydt08]

Here's some pics of it

 

[nasdaq]

Hi,

This is a scam. Do not call that number.

New tech support scam launches communication or phone call app

New tech support scam launches communication or phone call app - Microsoft Security Blog

(Note: Our Tech support scams FAQ page has the latest info on this type of threat, including scammer tactics, fake error messages, and the latest scammer hotlines. You can also read our latest blog, Teaming up in the war on tech support scams.) A new tech support scam technique streamlines the...

www.microsoft.com

I suggest you a CTRL+ALT-DEL open the task manager and close the all the opened Browsers, Chrome. Firefox etc...

Restart the computer normally.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "Upload file" button.
Do this for both files. Then press the "Post reply" button.
<<<>>>

Wait for further instructions

p.s.

The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>

 

[nasdaq]

Hi,
Thanks for the feedback. If you have any pending issues please run the Farbar program I suggested and post the logs for my review.