Solved Startup for laptop seems slow

[Fiona]

What is causing this slowness?

 

[Fiona]

Attatched are some scan logs

 

[argus]

Helllo,

Before we begin, please note the following:

I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.





Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

[Fiona]

Attached are the logs you requested

 

[argus]

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• AVAST
• Symantec

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

 

[Fiona]

I don't see anything with Symantec, except for Norton Internet Security. Do I uninstall Norton? My trial for it expired

 

[argus]

R3 BHDrvx64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140821.007\BHDrvx64.sys [1588016 2014-08-18] (Symantec Corporation)
R3 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1506000.020\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
R3 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [486192 2014-07-29] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142128 2014-07-29] (Symantec Corporation)

Uninstall tools

https://singularlabs.com/uninstallers/security-software/

 

[Fiona]

Use those two tools?

 

[argus]

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

[Fiona]

I unintalled it

 

[argus]

How's your computer behaving now?

 

[Fiona]

Well I had to restart my laptop after I uninstalled Norton and after logging into my account, it was still slow to load

 

[argus]

Logs doesn't show active infection, try here
http://malwaretips.com/forums/troubleshooting-software-questions-and-help.18/

 

[Fiona]

Post my problem there? Could it be that my laptop is slow when logging on due to previous infections? My laptop runs fine normally though when browsing the internet and such. It's just slow at starting up after I log onto my account

 

[argus]

HKLM\...\Run: [] => [X]
HKLM\...\Run: [ETDCtrl] => C:\Program Files\Elantech\ETDCtrl.exe [3244360 2014-03-04] (ELAN Microelectronics Corp.)
HKLM\...\Run: [TCrdMain] => C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe [2853968 2014-02-25] (TOSHIBA Corporation)
HKLM\...\Run: [TPwrMain] => C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE [595840 2012-03-02] ()
HKLM\...\Run: [BatteryManager] => C:\Program Files\TOSHIBA\Power Saver\TBatmgrTrayIcon.exe [287104 2014-04-16] (TOSHIBA Corporation)
HKLM\...\Run: [Teco] => C:\Program Files\TOSHIBA\TECO\Teco.exe [1604168 2013-11-26] (TOSHIBA Corporation)
HKLM\...\Run: [TosSENotify] => C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe [711040 2013-08-21] (TOSHIBA Corporation)
HKLM\...\Run: [TosVolRegulator] => C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe [24376 2009-11-11] (TOSHIBA Corporation)
HKLM-x32\...\Run: [USB3MON] => C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [292088 2013-09-17] (Intel Corporation)
HKLM-x32\...\Run: [SVPWUTIL] => C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe [1957888 2014-03-18] (TOSHIBA CORPORATION)
HKLM-x32\...\Run: [HWSetup] => C:\Program Files\TOSHIBA\Utilities\HWSetup.exe [423936 2011-03-10] (TOSHIBA Electronics, Inc.)
HKLM-x32\...\Run: [KeNotify] => C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe [34160 2010-08-16] (TOSHIBA CORPORATION)
HKLM-x32\...\Run: [ToshibaServiceStation] => C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe [1298816 2011-07-11] (TOSHIBA Corporation)
HKLM-x32\...\Run: [ToshibaAppPlace] => C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe [552960 2010-09-23] (Toshiba)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [60712 2014-10-11] (Apple Inc.)
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5227112 2014-12-12] (AVAST Software)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [157480 2014-10-15] (Apple Inc.)
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-1104730742-3520406669-1452143769-1000\...\Run: [Facebook Update] => C:\Users\Fionne\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2014-07-30] (Facebook Inc.)
HKU\S-1-5-21-1104730742-3520406669-1452143769-1000\...\Run: [CCleaner Monitoring] => C:\Program Files\CCleaner\CCleaner64.exe [7394584 2014-12-12] (Piriform Ltd)
HKU\S-1-5-21-1104730742-3520406669-1452143769-1000\...\MountPoints2: {49e6f7c0-183a-11e4-8946-f8a9637e7101} - E:\iStudio.exe
Startup: C:\Users\Fionne\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Send to OneNote.lnk
ShortcutTarget: Send to OneNote.lnk -> C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE (Microsoft Corporation)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShA64.dll (AVAST Software)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL (Microsoft Corporation)

Your startup.

 

[Fiona]

Just post that whole thing into a new thread for the other forum?

 

[argus]

Yes. They'll tell you what to take away.

 

[Fiona]

Thanks! Do you recommend any programs that I should get to protect my laptop?

 

[argus]

Antivirus and MCShield, excellent program
http://www.mcshield.net/

 

[Fiona]

Well, I have avast as my antivirus. Should I get these? Will having all of these affect each other or slow my laptop down?