Operating System
Windows 7
Current issues and symptoms
About:Blank when trying to go back to previous page sometimes, error messages, computer slow to respond.
Steps taken in order to remove the infection
None

Gib

New Member
Having issues still, computer issues. If I try to click the back button, sometimes I would get about:blank showing up at the top of the screen and when that happens, it renders the back button inaccessible. I also have been getting an error message and with the error messagfe comes the weird tab effect (tabs reloading.) This computer I have gets heavy usage so it isn't hard to spot some computer slowness.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.




1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.


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2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

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3. Run ComboFix. Click on I Agree!

- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.

- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.

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4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Ok, let's make another scan:



Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file
and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.


• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.


>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.



> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.
 

Gib

New Member
I am noticing that the computer is moving relatively faster, but theres still some slowness especially when use is too frequent. I had to close and reopen internet explorer and also a video viewing problem. If ie has been open too long I experience problems like video pauses while still hearing audio and of course, gcod.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Open your topic here and someone will help you --> http://malwaretips.com/forums/troubleshooting-software-questions-and-help.18/



The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.