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<blockquote data-quote="Fiery" data-source="post: 99462" data-attributes="member: 9"><p>Hi and welcome to MalwareTips! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>My name is Fiery and I would gladly assist you in removing the malware on your computer.</p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.</li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean. </li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><hr></p><p></p><p>Open OTL. Under <strong>custom scan/fixes</strong>, copy and paste the following:</p><p></p><p></p><p></p><p>Then click <strong>Run Fix</strong>. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.</p><p></p><hr /><p></p><p></p><p>Please download<span style="color: #FF0000"> ComboFix</span> from one of these locations:</p><p></p><p><a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="external"><<strong>>Link 1</<strong>></a></strong></strong></p><p><strong><strong><a title="External link" href="http://www.infospyware.net/antimalware/combofix/" rel="external"><<strong>>Link 2</<strong>></a></strong></strong></strong></strong></p><p><strong><strong><strong><strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><<strong>>* IMPORTANT !!! Save ComboFix to your Desktop as ComboFix.exe</<strong>></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><ul></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>See <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="external">HERE</a> for help</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Double click on Combo-Fix & follow the prompts.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's <strong>ly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.</li></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong> <li>Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.</li></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.</strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><img src="http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:</strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><img src="http://img.photobucket.com/albums/v706/ried7/whatnext.png" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>Click on <<strong>>Yes</<strong>>, to continue scanning for malware.</strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong>When finished, ComboFix will produce a log.</strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>Note:</<strong>></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: #FF0000">1. Do not mouseclick combofix's window while it's running. That may cause it to stall!</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: #FF0000">2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Fiery, post: 99462, member: 9"] Hi and welcome to MalwareTips! :) My name is Fiery and I would gladly assist you in removing the malware on your computer. Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] <hr> Open OTL. Under [b]custom scan/fixes[/b], copy and paste the following: Then click [b]Run Fix[/b]. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply. [hr] Please download[color=#FF0000] ComboFix[/color] from one of these locations: <a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="external"><[b]>Link 1</[b]></a> <a title="External link" href="http://www.infospyware.net/antimalware/combofix/" rel="external"><[b]>Link 2</[b]></a> <[b]>* IMPORTANT !!! Save ComboFix to your Desktop as ComboFix.exe</[b]> <ul> <li>Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="external">HERE</a> for help</li> <li>Double click on Combo-Fix & follow the prompts.</li> <li>As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's [b]ly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.</li> <li>Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.</li> </ul> **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. <img src="http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif" alt="Posted Image" /> Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: <img src="http://img.photobucket.com/albums/v706/ried7/whatnext.png" alt="Posted Image" /> Click on <[b]>Yes</[b]>, to continue scanning for malware. When finished, ComboFix will produce a log. <[b]>Note:</[b]> [color=#FF0000]1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.[/color][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/hr] [/QUOTE]
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