Solved suRf aNd keeap adware issue

[CioSeville]

Hello everyone, just to clarify, I am 58 years old, live in Spain (and therefore have everything on my computer in Spanish) and am here because I THINK I may have a problem. To start with, thank you in advance for your time (and patience) - hopefully I won't use too much of either.
I have Windows 7, and use both Chrome and IE (11), Malwarebytes Pro and Microsoft Security Essentials. I am writing because I noticed that (in IE, though I can't see it on Chrome) I have listed under "complementos" (Tools/administer "complementos"), under "barras de herramientas y extensiones" (Toolbars and extensions?), under the title of "unavailable" (as opposed to Microsoft Corp or Hewlwtt Packard..) "YoutubeAdblocker" and "suRf aNd keeap", neither of which allow the option to remove (others in the same list have a "deshabilitar" (remove) option). When I click on "more details" I get "Tipo" (type?) "objeto auxiliar de explorador" (explorer auxiliary object?)" "Arquitectura" (architecture?) 32 bit and 64 bit, and "Archivo" (file) j.x64.dll. I enclose details of each as 2 files

So here I am. Should I maybe uninstall IE?
Thank you,
Cio

 

[TwinHeadedEagle]

Hello,


[MANDATORY] Preparation Guide Before Requesting Malware Removal Help

 

[CioSeville]

Thank you TwinHeadedEagle, I believe I am already following the forum rules, and if not would appreciate a heads up on which.
Have followed your other instructions
I restarted the computer after posting the above, and the computer wouldn't start.
It "fixed" "start", then blue-screened, then re-started, again "fixing" "start" again.
I went back in to see if the files were still there, and they are, as well as a new one called Babylon toolbar helper, which i did not "habilitar" (allow to start up?)
Apologies for the crude translations.
Thank you,
Cio
I would very much like to donate if this works but don't have Paypal - any other options?

 

[TwinHeadedEagle]

Please uninstall:
- Search Assistant WebSearch 1.74

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



Regarding the donation, PayPal is the only option.

 

[CioSeville]

Right. Search Assistant WebSearch 1.74 uninstalled.
I include the generated fixlog.txt.
the malware files are gone
Thank you. Enjoy your beer.
PS: Should I uninstall FRST and remove fixlist.txt?

 

[TwinHeadedEagle]

Yes, we will remove them.


Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• uBlock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle