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TDSSkiller and combofix do not work on my computer, what next?
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<blockquote data-quote="Fiery" data-source="post: 91570" data-attributes="member: 9"><p>No worries <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Before we continue, I would like you to remove one of the two antiviruses you have installed. It is <strong>NOT</strong> safe to have more than one anti-virus installed. Having multiple antivirus will cause system conflicts, errors, destabilization and lower system security. Please either uninstall <strong>McAfee Anti-Virus and Anti-Spyware</strong> or <strong>AVG Internet Security 2013.</strong></p><p></p><p>Uninstall one of them, then go to the link associated with the product you uninstalled below:</p><p></p><p><a href="http://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/" target="_blank">McAfee</a></p><p><a href="http://www.avg.com/ca-en/utilities" target="_blank">AVG</a></p><p></p><p>Download the .exe file and run it. If you uninstall AVG, make sure you download the <strong>AVG Remover(32bit) 2013</strong>.</p><p></p><p><strong>ONLY</strong> move on to the next step once you have removed AVG or McAfee.</p><p></p><p>-------------------------------</p><p>Next, delete all the CFscripts on your desktop and make a new one.</p><p></p><p>Open notepad and copy & paste the follwoing:</p><p></p><p></p><p> * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe</p><p> * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!</p><p> * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.</p><p> * Now use your mouse to drag CFscript.txt on top of ComboFix.exe</p><p><img src="http://users.pandora.be/bluepatchy/miekiemoes/images/CFScript.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p> * Follow the prompts.</p><p> * When it finishes, a log will be produced named c:\combofix.txt</p><p> * I will ask for this log below</p><p></p><p>----</p><p>Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue"><strong>Malwarebytes' Anti-Malware</strong></span></a> to your desktop.</p><ul> <li data-xf-list-type="ul">Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"> <strong>Update Malwarebytes' Anti-Malware</strong></li> <li data-xf-list-type="ul"> and <strong>Launch Malwarebytes' Anti-Malware</strong></li> </ul></li> <li data-xf-list-type="ul"> then click <strong>Finish</strong>.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">When it prompts you to try their 30-day trail, click <strong>decline</strong></li> <li data-xf-list-type="ul">Once the program has loaded, select <strong>Perform quick scan</strong>, then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul"> If you accidently close it, the log file is saved here and will be named like this:</li> <li data-xf-list-type="ul">C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></li> </ul></li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 91570, member: 9"] No worries :) Before we continue, I would like you to remove one of the two antiviruses you have installed. It is [b]NOT[/b] safe to have more than one anti-virus installed. Having multiple antivirus will cause system conflicts, errors, destabilization and lower system security. Please either uninstall [b]McAfee Anti-Virus and Anti-Spyware[/b] or [b]AVG Internet Security 2013.[/b] Uninstall one of them, then go to the link associated with the product you uninstalled below: [url=http://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/]McAfee[/url] [url=http://www.avg.com/ca-en/utilities]AVG[/url] Download the .exe file and run it. If you uninstall AVG, make sure you download the [b]AVG Remover(32bit) 2013[/b]. [b]ONLY[/b] move on to the next step once you have removed AVG or McAfee. ------------------------------- Next, delete all the CFscripts on your desktop and make a new one. Open notepad and copy & paste the follwoing: * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe * At this point, you MUST EXIT ALL BROWSERS NOW before continuing! * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop. * Now use your mouse to drag CFscript.txt on top of ComboFix.exe [img]http://users.pandora.be/bluepatchy/miekiemoes/images/CFScript.gif[/img] * Follow the prompts. * When it finishes, a log will be produced named c:\combofix.txt * I will ask for this log below ---- Please download [url=http://www.malwarebytes.org/mbam-download.php][color=blue][b]Malwarebytes' Anti-Malware[/b][/color][/url] to your desktop. [list] [*]Double-click [b]mbam-setup.exe[/b] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to[list] [*] [b]Update Malwarebytes' Anti-Malware[/b] [*] and [b]Launch Malwarebytes' Anti-Malware[/b][/list][*] then click [b]Finish[/b]. [*]If an update is found, it will download and install the latest version. [*]When it prompts you to try their 30-day trail, click [b]decline[/b] [*]Once the program has loaded, select [b]Perform quick scan[/b], then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [b]C:\System Volume Information folder [/b]and click on [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [list][*] If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[b]mbam-log-date (time).txt[/b][/list][/list] [/QUOTE]
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