The most important feature on a security product

[RoboMan]

Ah... vote my friends, vote!

What's the most important feature on a security product? Although probably all of them combine into one, since they all create a good software together, which is for you the most important one?

A poll has been added!

 

[Ink]

All of the above.

You should not have to decide based on one aspect; all good products should have decent Self-protection, Performance & Stability, Usability and Compatibility.

The most challenging one is Customer Service. Humans have good days and bad days.

 

[imuade]

I voted "impact on system" because I assume "effectiveness against threats" as granted (given that nothing is 100% effective)

 

[Mahesh Sudula]

Self protection, Self dynamic analysis component, Heuristics(Optional), Minimal False positives

 

[In2an3_PpG]

I am with @Spawn on this one. The product should be decent all around. Good customer service would definitely be a added benefit.

 

[Digmor Crusher]

Compatibility and customer support for me.

 

[jasonX]

I'd go for "Effective / Quick tech support with Impact on system". Most of the time (especially with using a new product) tech support is needed. Not all users have that technical know-how and thus the need for effective tech support. Though you can get help elsewhere like here at the forums it is the primary duty of the product developers to help out the user (especially when it is a paid product). The Impact on a user's system is also important as if it slows down your system to the point of hindering you to do your work smoothly then why use it? Usage can be learned (Ease of use) which I think will be a part of tech support but then again/that is if the user has the time to learn the intricates.

 

[cruelsister]

Guys- According to the results to the survey, if I code Security Software that is totally compatible with everything, Zero bugs, Fantastic Support (I'll answer the phones personally), no system impact whatsoever, and is install and forget you guys will buy it?

Forgot to mention, it won't stop anything (maybe I'll make it sensitive to EICAR; but again maybe not...).

Will you still buy it?

 

[RoboMan]

Guys- According to the results to the survey, if I code Security Software that is totally compatible with everything, Zero bugs, Fantastic Support (I'll answer the phones personally), no system impact whatsoever, and is install and forget you guys will buy it?

Forgot to mention, it won't stop anything (maybe I'll make it sensitive to EICAR; but again maybe not...).

Will you still buy it?

S N A K E O I L

If the tray icon is moving in circles I will feel safe and buy two of them

 

[bribon77]

I voted "Impact on the system"
That's what I've always been looking for ... For example, if a program does the same thing without spending resources, I lean towards that. Although sometimes it is not achieved.
But @RoboMan everything you published is important and it's hard to decide.

 

[oldschool]

Guys- According to the results to the survey, if I code Security Software that is totally compatible with everything, Zero bugs, Fantastic Support (I'll answer the phones personally), no system impact whatsoever, and is install and forget you guys will buy it?

Forgot to mention, it won't stop anything (maybe I'll make it sensitive to EICAR; but again maybe not...).

Will you still buy it?

Yes, as long as whatever you build is called something like Snakebite version 10.0!

 

[AriDfoix]

That the developer try to build a security and secure product, and not some jokes to take money and then run like beep-beep; fortunately the jokes product last quite a little out there, even if something still resist...

 

[show-Zi]

I voted for the impact on "support" and "system".

Because security software has a part like "poison is controlled by poison", I think that support like a doctor should exist in pair.

 

[roger_m]

The most important feature for me, is the option to prompt when something is detected, with the option to whitelist the file, rather than only auto quarantining.

Detection rate and the impact on system are also important.

 

[Azure]

Let me think. Perhaps...

Being actively developed. That way improvements can be made, if needed.

 

[imuade]

Guys- According to the results to the survey, if I code Security Software that is totally compatible with everything, Zero bugs, Fantastic Support (I'll answer the phones personally), no system impact whatsoever, and is install and forget you guys will buy it?

Forgot to mention, it won't stop anything (maybe I'll make it sensitive to EICAR; but again maybe not...).

Will you still buy it?

If you personally come to my house to install the SW and give me an overview about it, perhaps
I got your point, that's why I wrote this:

I voted "impact on system" because I assume "effectiveness against threats" as granted (given that nothing is 100% effective)

 

[Deleted member 178]

Impact on system + OS control/granularity
For me, if I can't tweak everything = sucky soft.


The rest I can take care by myself.

 

[DeepWeb]

Impact on system all the way. I don't need a security solution that I have to fight with my teeth.

 

[Al-Faqir]

For me, the performance is the most important aspect; won't sacrifice performance for the sake of security. Then comes self-protection and stability.

 

[ChemicalB]

If a basic/normal user uses a security product, mainly he's looking for effectiveness against threats.
I think that an advanced user is looking for less impact on resources and the ability to manage advanced settings to get a good security/usability ratio.