Hot Take Tomtom GPS losing locations

Berny

Berny

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Oct 14, 2016
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Recently tomtom switched the locations cloud from ‘MyDrive’ to ‘Plan.tomtom’ , since then a huge number of users lost all their locations on their tomtom device as well as in the tomtom iOS and Android applications. It looks like that the locations stored in the old cloud havn't been imported in their new location cloud ! Human tomtom Technical Support has no solution to fix this issue, the only option is to re-enter manually all your locations. The new ‘Plan.tomtom’ cloud is great but not user friendly for inexperienced users.
 
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→ [May 5th, 2026).

" Hi guys. I’ve lost all my places on my TomTom truck and iPhone app as well ... "
" TomTom confirmed this is currently a known issue affecting all users due to a system upgrade ..."

This issue also comes up on other channels , i got the same issue yesterday (2026).
Tomtom Technical Support is confirming they are facing some problems ...
 
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www.tomtomforums.com

Favourite places in app are gone and I can't use support on tomtom website

Today I had to use Android GO navigation twice - in first case all worked as usual, but when I tried to set route back home and opened app, I saw that all my fav places were gone - also home point, work place, etc. Nothing showing on map, empty favs list. I tried to re-login and uninstall /...
www.tomtomforums.com www.tomtomforums.com
 
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From : Tomtom Support

Dear Xxxxxxxx Xxxxxxxx,

Thank you for waiting. We appreciate your patience.
We acknowledge your query and apologise for the delay in response.
We are currently experiencing a high volume of customer inquiries.
The ticket is still being reviewed by our specialised support team and will respond at the earliest on topmost priority.

Kind regards,

TomTom Customer Care
 
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I was a fan of Tomtom, it made the use of endless city maps running around in vans on servicing a breeze, there wasn't the potential major intrusion & lack of any privacy using Google/Apple, what killed it for me was the increasing cost of updates & actually few map improvements, they shot themselves in the foot from my perceptive :unsure:
 
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