Troubleshoot Troubles with Archer d-20 router

[TheMalwareMaster]

Hello, I still have problems concerning my TP-LINK archer d-20 router. Since I bought the first one on Mars, it was losing internet configuration after a period of time, and I had to set it again in 192.168.1.1, as if it was newly bought and not configured. I changed this one with an identical one (it was in warranty) but after a period of time, the problem came again. My computers connected are not infected. Could it be a bug of the whole Archer d-20 routers group?

 

[tim one]

Have you check for firmware updates?

 

[TheMalwareMaster]

Yes, I use the latest firmaware

 

[tim one]

Probably it is a recurring problem for that model.
Considering the cost of the router, you can evaluate a new purchase, changing brand.
I use Netgear for years and no problem until now.

 

[TheMalwareMaster]

Yes, I had a netgear from 2013 and, after four years, it broke, and I was unable to configure the internet again. It was a good router though

 

[tim one]

Yes, I had a netgear from 2013 and, after four years, it broke, and I was unable to configure the internet again. It was a good router though

Alternatively you may install an alternative firmware, but you lose the warranty.
Unfortunately I am not very skilled on that but you can find many guides on the web.

 

[TheMalwareMaster]

Alternatively you may install an alternative firmware, but you lose the warranty.
Unfortunately I am not very skilled on that but you can find many guides on the web.

I may try this one. I don't think they will give me a third one if I take this one back

 

[Venustus]

A look at the FAQ
What can I do if the wireless network is unstable via my wireless router/modem router? - TP-Link

Maybe a config issue with the settings like wireless channel and band need to be looked at.
Do you get drop outs with wired or wireless only?

 

[NikolayfromRussia]

I use TP-Link (TL - RW740N) for 2 years and never had any issue with it. Talking about your Tp-link archer router.... Maybe this issue exists in all routers of this model. Because as you told us you replaced with an identical one but still fails to work well. It can be due to firmware bugs that haven't been fixed in new updated firmware. My advice is to contact their support or replace with another model

 

[TheMalwareMaster]

Hello @venustus . Unfortunatly, the problem is not related to the connection stability but to the router itself. After some days using it (I switch it on and off, and turn off the power only after switching it off) the internet doesn't work. All lights are on, except the internet one. If I access 192.168.1.1, I am asket to set the logjn password (as if it was the first time I configure it) and set all the values. After that, the internet works (until it breaks up again..)

 

[tim one]

It seems to be a problem related to FLASH/ROM, where the parameters reside and they are not lost at power-off.
I don't know if it is a hardware or software problem, but changing the firmware you have the reasonable evidence of the doubt (software or hardware problem).

 

[TheMalwareMaster]

I use TP-Link (TL - RW740N) for 2 years and never had any issue with it. Talking about your Tp-link archer router.... Maybe this issue exists in all routers of this model. Because as you told us you replaced with an identical one but still fails to work well. It can be due to firmware bugs that haven't been fixed in new updated firmware. My advice is to contact their support or replace with another model

In the past, I contacted their email support and they told me to replace it with my warranty. Now I reported their facebook page the issue and asked if they could fix it with a firmaware upgrade

 

[TheMalwareMaster]

It seems to be a problem related to FLASH/ROM, where the parameters reside and they are not lost at power-off.
I don't know if it is a hardware or software problem, but changing the firmware you have the reasonable evidence of the doubt (software or hardware problem).

The old one had a different firmaware (older ones). The problem was present, so I upgraded it when there were new versions hoping to solve it. Nothing changed

 

[tim one]

The old one had a different firmaware (older ones). The problem was present, so I upgraded it when there were new versions hoping to solve it. Nothing changed

Yes, but I meant an alternative firmware such as here for example, if your router supports it.

The Top 6 Alternative Firmwares for Your Router

The fact that you have asked them if it was possible to release a new firmware version (TP Link) is a good move but I doubt that your problem will be solved.
If it was a software problem, it would be quite severe, and a critical patch was already released from March.

 

[TheMalwareMaster]

That could be an hardware problem of all archer d-20

 

[TheMalwareMaster]

Really disappointed. I contacted their support saying that I had already provided to change the router using my warranty having no result at all, using CABS. They sent me the exact copy-paste message they sent me some month ago, saying that I had to change my router using my warranty. They clearly don't read the support request

 

[TheMalwareMaster]

@tim one I got a reply: Good morning, please don't switch off the router every day, it's made to be kept always on (seems really strange to me). Change it an other time. If the problem comes back again, for security reasons, made a technician check tension and frequence of the electrycal system of the house (this one seems strange also, I don't believe it's due to the electrical system). They clearly refuse a hardware of firmaware problem

 

[tim one]

Uhm ... it seems a strange response.
Ok, I usually do not turn off to my router, but even when you turn off it, you will not lose the network config, the same: electrical problems can actually create RAM problems (volatile memory).
But the settings do not have to delete themself by turning off the router, then obviously, they are not in RAM but in FLASH rom.

 

[TheMalwareMaster]

They probably don't want to admit the bug is their fault