Solved Trying to remove SysWow/dllhost from laptop

[Kiett]

Would like assistance please to remove SysWow. Had removed other malware from system in March. A system restore seemed to bring back all the problems - me<---noob.
Thank you.

 

[TwinHeadedEagle]

Hello,

Is this your PC or you're fixing it for someone?

 

[Kiett]

Hello,

Is this your PC or you're fixing it for someone?

Ours - I'm married and it's my husband's laptop.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Kiett]

Is it okay to turn off TrendMicro?

 

[TwinHeadedEagle]

Yes, please turn it off until you finish with FRST fix.

 

[Kiett]

Thanks, off now.

 

[TwinHeadedEagle]

Repeat FRST fix step please.

 

[Kiett]

Okay

 

[TwinHeadedEagle]

Very good. How is your PC behaving now?

 

[Kiett]

Other than can't turn back on Trend Micro, pc seems OK.

 

[TwinHeadedEagle]

How are you unable to turn it back on?

 

[Kiett]

Windows action center shows it's off. I attempted to turn it on from Windows Action Center, the trend micro console doesn't open, nothing happens.
Right clicked and ran as admin from desktop icon, nothing.
Tried running new task from task manager, nothing happens.
Task manager doesn't show it running after my attempts.

 

[TwinHeadedEagle]

Let's check if something is blocking it:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Kiett]

Okeydok, and thank you.

 

[TwinHeadedEagle]

PC seems clean. Can you simply reinstall/repair Trend Micro?

 

[Kiett]

Reinstalled Trend Micro. It works! Everything seems great! Thank you SO SO very much TwinHeadedEagle!

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Kiett]

Thank you! Sent you a gift! Have a great holiday weekend!